Santa Lucia Merchant City Glasgow Reviews Summary

Category: Italian restaurant Glasgow, UK

Address: 68 Ingram St, Glasgow, G1 1EX, United Kingdom

Phone: +441415526233

Rating: 4.6
based on 237 reviews.

Food Quality

Pros:

  • "The food was superb, to say the least! Haute cuisine at its best!"
  • "Food excellent and floor staff attentive."
  • "The pizzas were thin and really tasty."
  • "The food is amazing, especially the pistachio tiramisu."
  • "The mussels were outstanding the best I have eaten and had them worldwide."
  • "The food was all completely fresh, and everything was delicious."
  • "The food was absolutely delicious. I can confidently say it was one of the nicest meals I've had at a restaurant."

Cons:

  • "Was given olives & bread, we thought was complimentary but discovered they charged £10 for this!"
  • "I had tagliatelle with chorizo and prawns, good taste but you definitely don't feel the prawns taste."
  • "Over priced for lack luster food....."
  • "The lasagne fritter looked amazing but tasted very bland with no seasoning."
  • "Food average. Mussels small with some empty shells, small portion for price. Pizza stodgy."
  • "Chicken was overcooked and dried out spaghetti was more than aldenti it wasn't hardly cooked."
  • "The lemon butter sauce was sweet and you could not taste the sage."

Service

Pros:

  • "Lovely atmosphere and the gorgeous waiting on staff who were very friendly, attentive, polite and helpful."
  • "They made us as parents and the kids feel very welcome."
  • "Brilliant!!! Best. Night. Ever. They treated us so well. Excellent customer service."
  • "Staff were amazingly helpful, food was delicious and portions were fantastic."
  • "Our waiter Toni was so friendly, funny and accommodating - as were all the staff."
  • "The staff are so friendly and provide a super fast service."
  • "The staff were wonderful and welcoming, the food absolutely delicious and generous, and the atmosphere buzzing."

Cons:

  • "One of the waiters kissed one of the girls hand whom by the way had just turned 16, this made her feel uncomfortable."
  • "Service wasn't great though, one of our group had to ask for a drink 3 times."
  • "They went round the table asking what they wanted to drink and when it came to the last girl they suggested it be a diet coke she would be having which was dam right rude of him."
  • "Despite my advanced booking, my table of 3 was still seated next to the bathroom and waiters' station, where service people would continually bump into the back of my chair."
  • "Sometimes it was difficult to get their attention as it was busy when we went."
  • "Service was a bit chaotic and they made a mess of a couple of dishes."
  • "We were not much checked in on and had to ask for the check more than once."

Atmosphere

Pros:

  • "Food was delicious and setting even better."
  • "Walking into Qua in the middle of Glasgow is like stepping through a magic door into Italy."
  • "All the walls on the inside of the restaurant had drawings from children who had been previously, it was so lovely and felt so cosy."
  • "Stunning inside, beautifully presented dishes and excellent flavours."
  • "Beautiful decor. Love it! Best place to eat in merchant city by far!"
  • "It's a lovely, Instagram friendly space; bright, light and colourful inside."
  • "The place is lovely, spacious, with a very lively but chill vibe."

Cons:

  • "At the end of the night I paid £110 to dine in an obnoxious restaurant with bad food."
  • "Decor and ambiance were very strange - it just didn't feel like a nice restaurant in the center of Glasgow."
  • "The noise. Oh boy the NOISE. There was a live Rat Pack singer performing and it was so insanely loud it made conversation near impossible without yelling at each other across the table."
  • "The restaurant was quite cold despite being relatively busy, which is not the best on a November evening in Glasgow."
  • "The decor felt cheap and not very authentic. It lacked warmth and character."
  • "The noise level coupled with the heavy traffic of being seated at the wait station made my autistic 6-year old child curl up in a ball."
  • "Most of the wall space in the restaurant is covered with drawings made by children who have visited. Clearly it's popular with families, but the pictures made it look a bit shabby."

Value

Pros:

  • "Cost about £23 a head for mains, desserts and drinks."
  • "Good deals on set menu."
  • "Prices are surprisingly good & reasonable for the quality."
  • "The set menu is very good value for the quality and quantity of food."
  • "Food was great and very keenly priced but what made this meal so special was the service from Bilal."
  • "The set menu was £12.50 for two courses which was great value."
  • "Very well priced, generous portions and good quality food and service."

Cons:

  • "For the price I was expecting a better experience."
  • "Was told we can’t have our voucher back with the remaining balance as 'that’s not how it works'."
  • "Awful...attended with a large party. First time here.. Smallest starter I've ever had.!!...pork belly 4 pieces!"
  • "A group of 6 people & our bill was £160😳Food average."
  • "And to top it all a 20% table charge."
  • "3 tiny halves of baby potatoes and some way overcooked unseasoned sprouts and broccoli as the accompaniment to my steak."
  • "Only reason it's not a 5 is because it was a little pricey for what it was."

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