CyberPowerPC UK Reviews Summary

Customer Service

Pros:

• "Their online support are extremely helpful over the life of the PC."
• "Always kept informed of the progress of my order."
• "The customer service, either by phone or email, has been friendly and knowledgeable."
• "Customer services are easy to talk to and very helpful (thanks for your assistance Dave!)."
• "Great communications from CyberPower as they kept me updated on the status of the build."
• "The staff were great on the phone always there to help when i needed them."
• "The customer service was polite and patient, and were able to give me the information I needed."

Cons:

• "Absolutely useless customer service won’t answer the phone and only reply to emails with vague answers."
• "I am slightly disappointed with our purchase and whilst customer service is not bad, but can be slow to get a response and difficult to maintain a consistent chat online."
• "customer service and tec support is bad. i bought PC and its net card was not working and pc was very slow... in case if any issue they not helping you at all."
• "However, they let themselves down where it counts most: building the PCs. It's very clear that there is no attention to detail or Quality Control."
• "Complete load of cheap rubbish. What a waste of money and one disappointed child on christmas day."
• "UNFORTUNATELY have zero confidence in cyberpower going forward."
• "*AVOID* This is the worst computer company i have ever dealt with."

Delivery & Build Time

Pros:

• "PC arrived super quickly, was packed well, and works like a dream."
• "Shipped fast, was built fast, good updates on shipping information."
• "Build time and delivery were exactly as quoted."
• "Ordered on the 22nd of December and my PC was delivered on the 23rd."
• "Delivery was to the literal minute they said it would arrive."
• "5 day turnaround and quick shipping, I knew what stage it was all at as well."
• "The goods arrived exactly to the recommended day."

Cons:

• "Only downside was shipping, as it arrived late after paying for specific delivery time but this was all refunded and sorted!"
• "When it first arrived the DPD delivery guy dropped it."
• "Everything was perfect up until delivery. Paid for Sat delivery at a cost of £25, attempted delivery in the week obviously failed then was asked when I would be available so I advise maybe.... Saturday as I had paid for that."
• "The completed PC arrived a little late due to them not having all parts but I was in no hurry."
• "Delivery was good little slow but arrived in the time schedule."
• "The computer has arrived this morning with several hits which were probably there before packing."
• "The only thing that annoyed me was, I noticed I had slight damage to my radiator but it’s no to major as my build works perfectly👍 4stars."

Product Quality & Performance

Pros:

• "PC arrived working extremely good and still surprises me, very easy to set up and get it working."
• "Using the machine for a month now and the performance and build quality is outstanding."
• "The quality of the PC build with the specs I had bought was more than expected."
• "The pcs has been running flawlessly ever since."
• "This PC is an absolute beast when it comes to gaming and multitasking."
• "The quality of the work on the water cooling loop is amazing."
• "Performance-wise, this gaming rig is like a finely-tuned sports car, effortlessly tackling the most demanding games at mind-boggling frame rates."

Cons:

• "Boots to bios from time to time and beeps at me when i turn it on every so often, but i believe that's something i can fix if i wanted."
• "The PC still has stability issues if being overclocked to 6000mhz but this is more to the way the tech synergises so could possibly be resolved through experimentation."
• "Cheap junk build quality. The tower door doesn't even shut."
• "He had to buy a Wi-Fi extender because was finding the connection lagging."
• "Pc has some fps issues and freezing problems on certain games."
• "All the fans (6 in all) were running full tilt, which was intolerably noisy... the system also was running alarmingly hot - almost 60 degrees without even Windows installed."
• "Build quality really not good. The PC initially when turning it on flipped the mains in my entire household."

Customer Experience & Support

Pros:

• "I recommend this company to everyone. Excellent customer service."
• "My experience has been amazing and i would recommend this company to anyone."
• "Best company I have ever worked with. So patience and have all the time in the world for there customers."
• "Customer service is brilliant and always there to help you and to guide you through some PC steps or to answer to any of your enquiries."
• "I can recommend this company if your looking for a good quality pc and customer experience."
• "I would use them again without hesitation."
• "I would recommend Cyberpower to anyone wanting to get into pc gaming."