Frankie & Benny's Reviews Summary

Service

Pros:

• "Leigh the girl who looked after us went beyond normal service."
• "Manjit, our server was only too happy to accommodate."
• "Our server Lesley-Anne couldn't do enough for us."
• "Was served by Leigh who was perfectly polite and humoured my daughter plenty."
• "Our server Kirsten was lovely, very chatty & so attentive."
• "Our server Lesley-Anne was fab. She was great with our 2 kids and made us feel very welcome."
• "Greeted by a lovely team member. Our waiter was absolutely fabulous."

Cons:

• "After 7 minutes of being ignored we left."
• "We waited 45 minutes for our first drinks order."
• "Didn't get a drink never mind food. Waited 20 mins for someone to come and take a drinks order had to leave as my kids were getting grumpy."
• "Service was slow and staff seemed miserable."
• "Service was slow my daughter waited ages on refill."
• "The manager was rude when I said we were leaving due to this no apology."
• "We were given a very evil stare by what looked to be duty manager (female)."

Food Quality

Pros:

• "I had the black and blue burger and god it was delicious."
• "Loved my dinner. I had an amazing nashville hot chicken burger."
• "Food was great, amazing portion sizes."
• "Food was fabulous, especially the mushroom and garlic starter."
• "Probably one of the best vegan pizzas I have ever tasted and that cheese cake, Wow!"
• "The food was to die for. We had the rack of ribs and it’s honestly the best place for ribs, full of meat."
• "Food was beautiful and I have been going to this one for quite some time now."

Cons:

• "The food was overcooked to the max."
• "Two potato skins and a pitiful burger."
• "Stuffed potato skins tasteless + dry."
• "Burger was ok-actual meat was tasteless and in need of seasoning."
• "Food portions are smaller, garlic bread was hard and felt more like I was eating shortbread."
• "The fries were reheated the fish was very hard and not cooked properly."
• "Food was cold, kids meals were meant to come with 2 sides, all 3 of my kids received 1/3 of a small corn on the cob and 2 small pieces of bread with a scrape of garlic butter."

Atmosphere & Cleanliness

Pros:

• "The place was clean and looked after."
• "All in all a lovely intimate environment to enjoy a great night with family or friends."
• "Music and atmosphere is always good without being too loud."
• "Atmosphere was electric as it was the fireworks display so everyone on a high."
• "So reassuring to see how clean the premises was and constantly maintained during my visit."
• "Once inside great wide Isles between tables/booths which makes great space for wheelchair users to move about inside with a single access door to a disabled toilet."
• "Very very nice inside."

Cons:

• "I shall never be in one anymore. Totally disgusting."
• "The male toilets were bogging. There was tissue paper on the floor and the whole place was swimming."
• "The tables have clearly never been washed, under the tables are a disaster they could have rats!!!!!"
• "The floor in the gents was covered in urine."
• "I find it quite dark in the evening in here which makes it hard to read the menus."
• "Double door access so can be a bit tricky for wheelchair users."
• "Sadly it's gone downhill over the years."

Value for Money

Pros:

• "Meercat meals make it a total no brainer. 2 adults and 2 kids ate for £37. Can't complain at all."
• "They do a fixed price menu where you can get a meal for cheap."
• "Prices are pretty good for a mid range restaurant."
• "Great food and not overpriced."
• "Food was lovely and prices are pretty good for a mid range restaurant."
• "Prices were very good and we left full and happy."
• "The food was delicious and reasonably priced."

Cons:

• "The tiniest portion of beans I have ever seen definitely not worth the money."
• "Given the poor standards and extautionate prices, we definitely won't be returning."
• "The food quite overpriced for the amount and taste."
• "Quality is now ridiculously low & prices ridiculously high."
• "Also £3.29 for an Irn Bru, I must have been daft."
• "A bottle of juice is 3 pounds cup of tea 2 50 would definitely not go back."
• "Price of a soft drink is a bit over the top."

Management & Staff

Pros:

• "Would highly recommend the staff were lovely."
• "The staff cannot be more helpful."
• "Staff always so friendly & helpful our server today was Lesley Ann."
• "His customer service was absolutely tremendous and I will look forward to dining in the restaurant when the restrictions are lifted."
• "Joe, Andzelika and Franko happy to help any time, even when it's super busy."
• "It always makes such a difference when you are served by someone who takes a real interest in their customers."
• "Excellent service! The dedication put into making sure our allergies were taking seriously."

Cons:

• "Sadly will not be back."
• "After last night we will not be back it’s sad because we loved it there but it really just isn’t the same isn’t as good anymore gutted."
• "This place has went downhill so fast."
• "The staff were arguing with each other in front of the customers."
• "Service was slow and staff seemed miserable."
• "Today I didn't recognise almost any of the staff (who weren't very helpful at all)."
• "They never let us down. We need a specific table so our youngest son, who is autistic and very anxious, can join us."