The Newhouse Beefeater Reviews Summary

Service

Pros:

• "The staff were very attentive knowledgeable and responsive."
• "Staff amazing, so helpful and friendly."
• "The tall slim waitress with tattoos was pleasant and helpful."
• "Staff were attentive and polite. Service was excellent even though it was busy."
• "Staff very disinterested and no atmosphere in place at all."
• "The staff are always friendly especially Jen."
• "Service was greata the staff are extremely pleasant and accomodating."

Cons:

• "Some of the staff looked as tho they didn't want to be there."
• "Very slow service these days."
• "Service was very slow and staff seemed to change instead of assigning one person per area or at least table."
• "Service was a bit slow."
• "Service wasn't very friendly or professional."
• "Service is poor."
• "Service between courses was also very tardy."

Food Quality

Pros:

• "The porridge is amazing - really nice."
• "The food at the Newhouse is always outstanding. I've never had a bad meal and regularly try something new."
• "Food was delicious."
• "Had a ribeye steak, cooked to perfection, chips onion rings peas, mushrooms and half a tomato washed down with a couple of pints of Thatchers Gold."
• "Food is always nice and made the way you want."
• "The steak was cooked to perfection."
• "Delicious food, interesting and well-balanced menu."

Cons:

• "The general organisation of plates coming out the kitchen was poor."
• "Fish is full of hard skin and bones."
• "The ham was off I sent meal back."
• "Said crispy battered fish, was soft and bland, burger meal was over cooked."
• "The steak pie was basically a Pukka pie and the biggest piece of steak in it was the size of a child’s finger nail."
• "The sausages and bacon were absolutely rank! Bacon was very under done."
• "All we got was deep fried frozen food absolutely DISGUSTING."

Atmosphere & Cleanliness

Pros:

• "Lovely summer day at Newhouse."
• "Atmosphere is quiet, and you can hear the next tables conversations loud and clear- which got quite irritating."
• "Very cosy and welcoming."
• "Attentive staff, good setting, private area without being too formal."
• "The restaurant was well kept."
• "It was quite quiet when we were there, starting to get busier as we were leaving, so nice quiet atmosphere."
• "Used the conservatory area for a funeral reception recently."

Cons:

• "Needs a refurbishment as some seat covers looked like they'd seen better days."
• "The place is outdated, and the tables and decor looked like they hadn't been cleaned for years."
• "The carpet had not been cleaned for some time."
• "The toilet situation was horrendous."
• "There was no hand sanitiser in the units provided, there was no toilet rolls in the ladies."
• "Tables had dirty crockery on them."
• "Coleslaw sour and uneatable."