"Staff on shopfloor and checkouts are friendly and helpful."
"Great stock levels and extremely helpful staff."
"Very pleasant staff!"
"The staff are Fantastic and the friendliest ever!!"
"Staff extremely helpful, 4 different members staff asked all pointed me in correct isle that needed."
"Everything you need for the home. It is easy to park with plenty of spaces. Friendly staff."
Cons:
"Very large store, with a wide variety of products. However, I try and avoid going here as very hard to find a member of staff willing to direct you to a specific area."
"Asking a very unhelpful man from the department where I could find it his only reply was 'no we don't sell it' and walked off with no suggestions or other help at all."
"Staff are not interested, staff do not care and information desk they are rude."
"The staff were oblivious of us waiting and after 15 mins of waiting told us we need to visit the second counter if we wanted a refund."
"Lazy incompetent staff make it an unpleasant and stressful place to shop so I will not be returning."
"Poor quality goods, shambolic store layout, and unhelpful staff."
"I was rudely spoken to by Michelle at the customer service desk who was ‘too busy’ to help me."
Product Range and Stock
Pros:
"It has a wide range of Christmas decorations along with usual stuff."
"Lots of everything, creative bits, pictures, ornaments, DIY, bedding, Pet food, garden plants, pots, with everything in between."
"Brilliant shop, has nearly everything that you need. Excellent for home furnishings, DIY and gardening."
"Always have a great range of stock, from home decor, cookware, pet products to beer making kits and garden ware. All this and competitively priced."
"Wide range of goods from household products to furniture to food for both animal and human consumption, pictures, mirrors gardens crafts and toys plus more. Easy access for wheel chair users, ample parking."
"You can get items from the following ranges: artistic pictures, mirrors, lights, bathroom items, a wide range of kitchen items, crockery, cutlery, utensils, bedroom furniture."
"Large shop with plenty to choose from."
Cons:
"Bit disappointed with the range. We used to love going there and would normally find everything we needed but the last few times we've been we've struggled to get anything."
"This is probably one of the worst ranges I've been too was looking for a secret santa gift and they had hardly anything in there, this was the first week of December when I went 70% of there items didn't have a price on."
"Not bad, went looking for a tv stand/unit but they didn’t have very much variety for bigger tvs."
"Although there was the craft stuff advertised as being in store on the website site and via Google, they no longer stock it."
"I'm a little disappointed that Iceland has taken over the furniture section and very little furniture on display."
"Quite a dated small store compared to other branches."
"Made a special visit. Lots of items are not priced. Goods advertised in paper not available."
Store Layout and Accessibility
Pros:
"They have now re arranged the Chineham Store in Basingstoke to an orderly manner with household decor and sheets along side wallpaper and curtains.. Art work and pens etc craft all together. Much better to find what you want and match. So well done."
"A whole isle is dedicated to bins, so fantastic choice 👍."
"Social distancing at this point in time very good in Covid regulations."
"Didn't feel overcrowded in the shop at all but the art/craft section was busier than other parts."
Cons:
"Stock all over the isles making it hard to pass by."
"Always hard to move in here with a pushchair or trolley. Always stock everywhere and things are often priced wrong."
"Shopfloor could be looked after better, as products on the floor and shelves unkept and untidy in places."
"Great shop but as a wheelchair user it's really difficult to navigate the store from posts in the middle of the aisles that you can't get round to displays on the ends of the aisle sticking out making it really hard to pass without knocking it over."
"Even the narrow aisles have items in the middle or narrowing the ends, again making it difficult for wheelchair users."
"The big downfall is that the store is nowhere near wheelchair friendly."
"A bit disappointed with the store in Basingstoke, not only because there were very bulky piles of items in the middle of several aisles and preventing customers easy shopping."
Pricing and Checkout Experience
Pros:
"Nevertheless, it is a fairly large store selling a wide range of products for the home and for crafting. Very reasonably priced."
"Good place to grab deals, very helpful staff, was able to help me find what I was looking for and got me a better deal when I couldn't get what I needed."
"The Range offers a variety of budget items at reasonable prices. The reason for the 3 star rating is mainly because of their price labelling system."
"Very reasonably priced."
"Lovely Shop everything you need at a good price plus loads of nick nacks to brighten up your home also lots for your pets we spent three hours looking round really impressed."
"Brilliant shop, great prices."
"The price is reasonable, plenty of parking."
Cons:
"THEY DON'T TEND TO HAVE PRICES ON THEIR PRODUCTS this drives me nuts."
"Lots of goods aren't price labelled."
"Annoyingly The Range use a terrible tactic of not pricing there items for sale so you need to be able to 2nd guess the price before you get to the tills."
"You don't always know the true price of an item until you get to the cashier because its either not marked properly or not marked at all."
"Again we found so many items with no price, or when you get to the till they come up at a different price."
"Lots of products lacking prices and when you get to the till they are under-staffed to deal with this and it causes long waits for you and the customers queueing behind you."
"Only a single checkout open, 10 + persons waiting at checkout, put stuff down and walked out, seems the same nearly every visit."