Hy Hotel Reviews Summary

Accommodation Quality

Pros:

• "The apartment was beautiful and spacious."
• "The room was spacious with good facilities."
• "Rooms are extremely small we booked the king room looked nothing like the pictures."
• "The king size apartment we had was very good."
• "The apartment was really modern, clean and comfortable."
• "Rooms are very cosy."
• "Superb family-friendly hotel, lovely clean modern facilities."
• "3rd stay in a lovely 2bed apartment spotlessly clean and well equipped."

Cons:

• "However, the room had a really bad smell about it, the bedrooms were far too warm."
• "The floors are uneven so you feel yourself walk down hill. Even in bed i felt like I was rolling to the left."
• "Really disappointed at the apartment room. Very small, no closet for clothes, bathroom is tiny."
• "Unpleasant smells come up through the drains in the bathroom."
• "Bedroom window is frosted due to being on ground floor and also doesnt open so it feels a bit claustrophobic."
• "Room was very well used and not really the standard of a premium experience. It was dirty and there was used water bottles left."
• "Room was small kitchen living area in one room then separate double bed and en suite."
• "The rooms were reasonably spacious. However no wardrobe which meant clothes had to be kept in suitcase."

Staff Service and Hospitality

Pros:

• "Staff were very friendly and the beds were really comfy."
• "The staff were very welcoming, helpful and friendly."
• "Staff gave us a lovely welcome and were attentive and friendly throughout."
• "Staff were incredible and so helpful."
• "The gentleman on duty on 20/21 Oct was really friendly and attentive."
• "The receptionists Charlotte and Helen were fantastic, their individual customer service was exemplary."
• "The staff are just amazing. Really helpful, friendly and you just feel welcome."
• "Fantastic customer service, all of the staff made us feel like royalty."

Cons:

• "We were left feeling quite uncomfortable and unwelcome."
• "We checked in and were served by Jill, a very rude, abrupt and dismissive woman."
• "Upon arrival we were told that the coffee machine is broken for breakfast."
• "One night stay. This hotel is a BW Premier and is a collection of serviced apartments. The chap on reception didn't seem to bothered about anything."
• "The communal area by reception seems to be always full of staff doing rota's etc so I never felt I could sit there to enjoy a coffee."
• "There was no introduction from her, I had to ask where the spa was, where breakfast was?"
• "I feel the service on reception was poor and things like the advertising pictures and room description on the website were misleading and incorrect."
• "I thought this was great value for an aparthotel big enough to accommodate a family of 5. It was clean, decorated well, and had everything we needed."

Facilities and Amenities

Pros:

• "The pool & spa is excellent for a relaxing dip after walking on the beach."
• "The shared swimming area has a steam room, a sauna, a main pool and a jacuzzi."
• "The gym was clean with plenty of machines and plenty of free weights."
• "Stylish modern rooms in a cosy old building. There were huge TVs in the living area and bedroom."
• "Kitchen had a fridge/freezer, washing machine, iron, cooker, toaster, microwave and kettle."
• "The pool was amazing we couldn’t believe we had it all booked out to ourselves."
• "The swimming pool and its booking system were great."
• "Lovely pool area and spa facilities. Jacuzzi sauna steam."

Cons:

• "The pool system is very weird and not advertised well on how it works."
• "2 changing rooms for only 2 families when you can hold up to 15 people at one time in the pool area doesn’t seem logistically correct."
• "The room for the most part was spacious, clean and had a well equipped kitchen. There was no milk in the fridge."
• "The changing rooms were clearly not cleaned daily."
• "The spa was great and empty at the end of the day, but that meant it wasn't as clean as it could be."
• "The hotel have a pool booking system where you have to book an hour slot and you have your own dressing room."
• "The grab and go breakfast, the free Starbucks, the spa were great."
• "There was nowhere in the room (apart from a single hanging rail about 30cm long) to put clothes."

Location and Accessibility

Pros:

• "Ideal location, close to town & beach."
• "The location was great and the apartments were great."
• "The hotel was modern, clean and staff were friendly. We stayed in room 103 and had a view overlooking the park."
• "Perfect for family trips thanks to the little kitchenette and separate bedroom."
• "Great location and friendly service."
• "The location is great aswell. Just a stroll to the beach and restaurants."
• "The apartment was modern, clean, comfortable, fully stocked with everything you would ever need."
• "The hotel is in a fantastic position for Blackpool and Lytham and right next to the beach."

Cons:

• "Stayed here for the festival. More than an hours walk away, but the hotel put on a free shuttle mini-bus each day."
• "Stayed in room 407 and the bathroom is in desperate need of a good clean and paint."
• "No heating in the apartment and reception said she would ask maintenance to come and look, never arrived."
• "No wifi in this room, so we were unable to watch Netflix, which we had planned for later in the evening."
• "Location is really good and pool is nice (hot tub out of order), staff really friendly too."
• "Would only return if the price was much cheaper after this visit."
• "Room was small kitchen living area in one room then separate double bed and en suite."
• "We were on the 2nd floor so it was a hard slog! If you need a ground floor, ask for one at booking."