The Spa Hotel Reviews Summary

Room Quality

Pros:

• "Our room was spacious and very clean."
• "The rooms were spacious and comfortable."
• "Room large airy and air conditioned with a great view of the coastline."
• "Our room also had a good sea views and the beds were comfortable."
• "The room was gorgeous with ceiling to floor windows."
• "The room we stayed in was beautiful. Spacious, clean, comfortable, and tastefully decorated to the buildings period."
• "Rooms are very nice with everything you need; kettle, tea, coffee, toiletries and really nice big towels!"

Cons:

• "Our room had ancient decor; only one bedside table; wafer thin walls."
• "No heating, so the room was Baltic which made for quite an uncomfortable night."
• "We've checked in late and find out the shower head does not work."
• "However I felt my room was a bit disappointing...it still felt a bit odd due to the windows."
• "the rooms weren't very sound proof and the sound from the plumbing was noisy, both flushing of toilets and running of taps."
• "It also had a dead insect on the floor which was a bit off putting (I'm being a a bit pedantic I know.)"
• "Capet evident unswept fluff..unable to open windows as in disrepair."

Service

Pros:

• "Staff are amazing thank you x So friendly and helpful nothing to much trouble."
• "Staff were very polite, professional and went beyond the call of duty, nothing too much trouble."
• "Staff fantastic, food was delicious and breakfast speedy and very tasty."
• "Staff were really friendly and helpful."
• "The staff were very professional and a special mention to Paul who literally saved us from freezing on the streets due to a mishap at a nearby band b."
• "Lucy was outstanding with her customer services as were the front of house staff."
• "The staff are all so lovely and friendly nothing is too much trouble for them."

Cons:

• "The service was slow by the time the last table was served their main meal the first table had finished theirs."
• "Very slow service on this visit and some of the meals did not look great, one was returned as inedible."
• "Food and drinks ordered for 2 using the app we waited a while for drinks and food took 1hr and 15minutes to arrive."
• "We’d reserved a table and someone was sat at it, but there was no one to greet us or show us to our table."
• "The service was painfully slow, the staff seemed rushed off their feet."
• "Absolutely horrendous service. Stopped serving my group for no reason at all, my judge was simple discrimination as we were a younger group."
• "From arriving to departing the service was terrible. Very very poor."

Food Quality

Pros:

• "Eaten normal lunch and Sunday lunch here recently and both were really good. Modest prices."
• "ALTHOUGH THE FOOD WAS BEAUTIFUL, THERE SIMPLY WAS NOT ENOUGH"
• "Food - I had breakfast twice. The full English was very generous and I couldn't eat it all."
• "All the food was nice and good portion sizes."
• "Food was really nice, well presented and tasted lovely."
• "Food was very good quality, plenty of choice and well prepared."
• "The food was freshly prepared, the staff friendly."

Cons:

• "Ordered table service no check backs salad was really gritty enough to stop eating."
• "The fish and chips were both extremely oily and greasy, literally pools of oil on my plate."
• "Crispy belly pork was absolutely miniscule."
• "The steak meal was a disaster under cooked chips anaemic cold and greasy both of us ordered medium cooked steak one was well done and who puts rosemary on steak totally ruined it."
• "However ordered the Sea Food Platter which I thought was overpriced and had far too much cheap 'whitebait'."
• "Food is mediocre (for the price)."
• "The roast potatoes were like bullets."

Value for Money

Pros:

• "Wine menu also a fair price."
• "A must visit if you are in Saltburn and looking for a good priced, high quality meal with a warm welcome and a view that's tough to beat on this side of the country."
• "It was well worth the little bit extra (I've stayed in a lot more expensive and got a lot less for my money)."
• "The food was very nice and the portions were just the right size I would recommend the fish and chips."
• "Very reasonably priced food."
• "Good value for money."
• "For the location the price was quite good."

Cons:

• "The prices were quite steep. £5.90 for a pint of lager and a lemonade with a dash of lime."
• "Large glass of decent wine was £10 a glass....I'm afraid nothing justifies that high price."
• "Incredibly expensive, £10 for a large glass of wine."
• "THE PRICE OF THE ALCOHOL WAS FAR TO HIGH!!!"
• "It’s expensive (£12 for wine and pint of beer)."
• "The food was quite expensive and was decidedly average."
• "1 star taken off as the food was lovely but the portions were very small and it wasn't like it was cheap!"

Facilities

Pros:

• "Nice atmosphere in the conservatory with gorgeous views across Saltburn."
• "The hotel overlooks saltburn from high up with breath taking views from the hotels decking area."
• "Amazing views from decking outside and they have zero alcohol beer on tap (can't drink alcohol)."
• "Their is also a disabled access out the back to get into the function room, as their are step to the main entrance."
• "Rooms are lovely and the amber rooms have really good beauty therapist who are experienced and love what there doing."
• "Had treatment at Amber room, wonderful staff, relaxing pedicure."
• "The spa is wonderful, so please try it if you stay here!"

Cons:

• "Unfortunately there is only two toilet facilities for the restaurant which led to people having to queue up."
• "Also only one none disabled toilet for a large bar and restaurant is a definite negative."
• "There's not enough HOT WATER for 4 person to BATH!"
• "The whole place is faded and could do with a makeover."
• "There is no parking for overnight stays."
• "Parking at the Spa is first come first serve but a space can be booked in advance but the car park does get very busy."
• "A genuine health and safety issue was the one way system for guests, this took you out into a rear car park with no lights building debris a dangerous drain grate well below the road surface and an air conditioning unit protruding into the narrow access road that is also used by vehicles."

Views and Location

Pros:

• "The hotel overlooks saltburn from high up with breath taking views from the hotels decking area."
• "A must visit if you are in Saltburn and looking for a good priced, high quality meal with a warm welcome and a view that's tough to beat on this side of the country."
• "Amazing views from decking outside and they have zero alcohol beer on tap (can't drink alcohol)."
• "The view of the sea is stunning."
• "Classic views across the beach from the dining area."
• "Fantastic views of Saltburn beach."
• "The view pulling into the car park got my heart racing! It was amazing!"