"Room was fantastic with lovely shower, hairdryer and a fan!"
"The rooms are away from the pub so there is no problem with noise."
"Room was large and clean, huge ornate bed."
"Nice clean spacious room (for one), also had an evening meal which was excellent."
"Great location staff friendly and helpful room clean nicely presented with furniture & lighting."
"The room was clean, comfortable with tea and coffee facilities. WiFi is available."
"The room I stayed in was lovely, clean and fresh."
Cons:
"The room looks nothing like what the pictures show when we booked!"
"Bathroom (mould&dust) and room (cobwebs&dirty carpet) = cleanliness needs to improve!"
"Sadly the room was far from lovely."
"Windows in room wouldn’t shut, the bed was like lying on the floor and it was cold and felt a bit damp."
"Room damp with mildew on walls & light shades."
"Wouldn't come back again... The beds were in horrible state, everything old, wobbly and squeaky."
"On entering our room it was obvious it had not been cleaned properly, in fact the sheets were dirty, they had brown stains yuck."
Food
Pros:
"The food was tasty and on time."
"Really enjoyed this stay as it was handy, the food was good quality pub food at reasonable prices."
"The restaurant food is good, large portions, especially the gammon steak which comes with a pineapple slice."
"The burgers were huge and chips were freshly made and excellent."
"The fish and chips and steak and ale pie are delicious."
"Lovely food! I had a Lamb dish that was melting in my mouth..."
"The food was beautifully presented and great value for money."
Cons:
"Didn’t think much of the food I’m afraid though. Expensive burger which was pretty ropey, soggy bun, coleslaw flavourless...not really worth £11+."
"The steak was boiled not grilled and my mac & cheese was burned on the top I could taste the bitterness."
"We had a raw chicken burger, and a poor quality all day brunch."
"Food was shocking. I have cooked better myself with something from a jar."
"The food was horrendous! I had 2 bites of the lamb shank and left."
"Ordered fish sharing platter. Cod that came out was green inside and like rubber."
"The 2 kids meals were also poor quality."
Service
Pros:
"Lovely place to stop for food and refreshments after touring the Castle."
"Staff are really friendly."
"The staff have the perfect balance of friendly and banter, alongside making sure you are looked after."
"Had a warm welcome and that kept on going."
"The staff were very friendly and I would not hesitate to go there again."
"Staff were very friendly and helpful and the food was of great quality."
"Staff were attentive helpful and friendly."
Cons:
"The staff were unwelcoming. The waiter seemed more distracted by the television rather then providing good table service."
"Poor attention to detail, lots of foul language coming from one of the bars, staff continuing to serve when person was so obviously drunk...forgot our breakfast order."
"Unfortunately it was as if they were packed and gave the impression they were quite new at serving customers."
"After waiting for over an hour, they arrived with the incorrect orders and failed to cater to a member of the group with a severe allergy."
"Dreadful service, waited 40 mins for drinks, not enough staff and the staff that were there seemed in total confusion all the time."
"My food was very below par, mushy peas were bland and the chips overcooked."
"Under different circumstances this review would be rated as 'OK' but... no distancing measures, no one asked for our name/address and most worrying was the fact that no staff had PPE at all."