Turf Tavern Reviews Summary

Service

Pros:

• "Staff were very friendly and efficient."
• "Barstaff, don't know her name, was quick despite being really busy and the young waiter was friendly as well as managers who were very nice."
• "Absolutely amazing! Maria had amazing service, providing us with drinks we never even knew we wanted!"
• "As I walked in I was greeted by the brilliant waitress Marie."
• "Marie was so kind and took us right to our table."
• "The staff were absolutely brilliant so friendly."
• "The staff were fantastic, so friendly and went out of their way to make sure we had a lovely time and everything was perfect."

Cons:

• "Terrible customer service wouldn't have let my dog eat here after his attitude."
• "The service was rubbish had our main brought out before we had finished our starters and then the starter plates sat on the table the whole time we were there."
• "Terrible waiter service. Sat down to a table full of empty plates. Had to ask for them to be cleared."
• "Very dissappinted with the service... and made us feel belittled."
• "Very disappointed with the service from Raven, apparently a Manager in Turf Tavern in Carlisle."
• "Also we had to clean our own table as the waitress did not wipe it down. Horrible service."
• "A member of staff went out of their way to avoid my existence."

Food Quality

Pros:

• "Food was to die for."
• "Starter main and pudding were all fantastic."
• "The cod and chips were as good as any we’ve had, as were the Jumbo scampi chips and peas, my partner enjoyed her curry."
• "Food was cooked to perfection and came very quickly."
• "The food was gorgeous also. Very good value for money."
• "All the food was well cooked, waiter and bar service was excellent."
• "The food is absolutely stunning and fills you up so well."

Cons:

• "Had a sunday dinner today 10th November was absolutely disgusting had no taste was all microwaved Yorkshire pud was like rubber we both left it would not serve to pig's."
• "When the steaks came they were cremated black and solid couldn't get knife through them."
• "Food was not hot it was all dried up from obviously sitting on the hot plate in the kitchen for too long."
• "Mine was warm partners was cold chicken half cooked sausage burnt and gammon steak you could sole your shoes with it."
• "The food was disgusting cold raw carrots under cooked Yorkshire pudding even the peas weren't cooked properly two very small slices of beef although didn't taste like beef."
• "It was the worst meal I've ever eaten all cold and mushy."
• "The lasagna was very dry very disappointed."

Cleanliness

Pros:

• "Everything was so clean and easy to follow with regards to Covid-19 regulations."
• "All areas were clean and tidy including the toilets."
• "Most of the site that we used was well decorated and clean, we played pool and had gorgeous food & drinks."
• "Good prices for food, clean and tidy."

Cons:

• "It's a little run down in places especially in the toilets."
• "The eating area was absolutely filthy, walls, tables floors, I even had to clean my cutlery before using it!"
• "The place was a bomb site site of glasses... but when we finally got our food, the food was good."
• "The cleanliness of the place is sadly a big disappointment."
• "The worst complaint was the smell from the gents toilets."
• "The smell coming from gents toilets was foul."

Value for Money

Pros:

• "Cheap but with very cheerful staff."
• "Great value cheap decent grub."
• "The beer is just as reasonably priced as the food is and everything is cooked from fresh."
• "Pricing was very reasonable."
• "Good prices that don't make you feel robbed with good food that always makes for good timing to the table."
• "Always have a great meal here. Huge menu, fantastic prices, different offers on daily."

Cons:

• "£100 fine for mediocre food is well worth going somewhere else in the future."
• "a week later we received a parking fine for parking in the car park behind the place."
• "They charge you for the privilege of parking your car there despite you being a paying customer."
• "portions very small from the classic range."

Ambience

Pros:

• "Well they went crazy over the ambience and mainly the food."
• "A recent revamp after the devastation of the floods has freshened this pub up well."
• "One of the few pubs remaining in the centre that has a decent beer garden, one that hasn't been claimed by the smokers."
• "Seating out the front and back as well as a pool table and dartboard inside."
• "Good place for children and adults alike."

Cons:

• "Very poor social distancing, table next to us was no more than 1m away."
• "Sadly this place has great potential but is currently run down and dirty."
• "The place was a bomb site site of glasses... but when we finally got our food, the food was good."