Whiski Rooms Reviews Summary

Service

Pros:

• "Great service."
• "Staff very knowledgeable."
• "Staff are friendly, fast service and good food selection."
• "Superb service from the world's friendliest waitress."
• "Service was definitely friendly and prompt."
• "Good service, friendly staff."
• "Great service as well!"

Cons:

• "Unfortunately, the service was poor."
• "Came in to hide from the extreme wind and order some drinks as they were fairly empty and we were walking right by on the way back to our hotel the Balmoral from the old town, but we waited for about 15 minutes as no one came to take our order."
• "The waiter treated us in a really bad way, I tried to ask for a coke at least three times, and he looked at me but never came to the table, took ages to take the payment."
• "Only draw back was that the staff was not very attentive to the table."
• "Unfortunately quite a rude service. Slight snobbish attitude."
• "Staff stressed to the point of being rude."
• "Service was outright rude and explicitly said ‘you ask too many questions’ after asking what kind of Meat was in a dish."

Food Quality

Pros:

• "The beautiful food was a testament to their culinary prowess."
• "I had the fish and chips and really enjoyed it."
• "Brilliant food and great service, very good value for money."
• "The food was excellent and the Cranachan was to die for...really it was heaven in a glass."
• "Delicious haggis served with neeps and taties!"
• "The food (both starters, mains, and desserts) + drinks are great!"
• "Excellent home made burger with incredible truffle oil and parmesan fries."

Cons:

• "The charcuterie plate was standard with sltasteless ham and cheese."
• "The ove. Roasted salmon was more or less tasteless."
• "Fish and chips were more like fishy fish sticks and chips were undercooked."
• "Undercooked, soggy haggis in spring role with nothing to contrast the taste was a bad start."
• "Food was bland, water for the table was lukewarm and the glasses were scuffed and didn't look clean."
• "The fish was overcooked, Tarte Tatin was burnt, the pastry was rock solid."
• "Have you ever tasted a salmon which tasted & smelled too fishy (a sign that its off)?"

Ambiance

Pros:

• "Nice drinks and nice atmosphere."
• "The Old Town location added to the charming ambiance."
• "It was quiet and comfortable."
• "The place is warm and cozy with a romantic atmosphere."
• "Whiski Rooms has a Scottish-hipster vibe to its decor with its darker walls, whisky trinkets, and stags heads."
• "Great atmosphere and friendly staff."
• "Cozy and warm atmosphere for this lovely place just overlooking princes gardens."

Cons:

• "However, we were a little annoyed because it was so loud and noisy. It's difficult to talk to each other while at the other tables people are almost screaming at each other."
• "The space can get loud, but due to the size of the restaurant."
• "The room was unpleasantly packed solid and staff stressed to the point of being rude."
• "It felt like the servers either did not want to be there or want us to be there."
• "Pretty horrible service."
• "The overall impression is of a place that, due to its location on Edinburgh's tourist trail, doesn't have to make any real effort to get customers through the door."
• "As a local born whisky lover, this was a 100% disappointing experience. Didn't have any of the first 4 drams I requested, and what they did have was outrageously overpriced."

Value

Pros:

• "Brilliant food and great service, very good value for money."
• "The meal we had was reasonably priced for the quality of what was on offer."
• "Definitely a more pricey find in the area but very much worth it."
• "Fair prices."
• "Prices for all but the steaks are very reasonable and the cocktails were fantastic too."
• "Compared to its location it is reasonably priced."
• "Overall nice place with good food… we really enjoyed the main dishes."

Cons:

• "Nice enough place but we felt it was over priced for what we got, had to order side of potatoes to complete the dish."
• "Price-performance ratio: Low to bad."
• "I’ve ordered a medium-ribeye steak for £20+ and that’s what I got. It’s definitely over cooked."
• "There is also mandatory tip of 10% which with bigger group and average quality can be discouraging."
• "The Whisky Taster Flights are good if you know nothing about Whiskey, but otherwise are somewhat pricey."
• "The whole place is more on the expensive side with whiskey flights starting from 25 pounds."
• "The tiger prawns were over priced ... (7£ for 3 small prawns...nothing else)."

Accessibility

Pros:

• "Wheelchair access is awkward because it's on a hill."
• "Not a major problem and staff helpful but worth being aware of (I'm an independent chair user)."
• "The location is great and has nice views."
• "Very nice scenery from the restaurant overlooking Edinburgh."
• "Beautiful views from the outside and luxurious inside."

Cons:

• "However, one thing that was a bit confusing was the fact that there were two branches of Whiski Rooms with the same name in the same area."
• "It just kind of suck that we couldn't order food from the bar."
• "Very rude and unwelcoming. Not kid friendly."
• "Poor customer service. We were hoping to have a seat and enjoy a traditional Scottish sticky toffee pudding on our last night in Edinburgh. We were rudely turned away because we only wanted dessert and he wanted to save the seats for people buying full meals."
• "Unfortunately we were forgotten about despite the reminders and then when asking for a third time told we had better be quick and go through because the tasting had already started over ten minutes ago."