"Within half an hour of me calling (first thing in a morning), they arrived to give me a quote for a new lock."
"Turned up within an hour of my call. Defective lock changed in about 20 mins."
"A super quick response, was less than an hour getting to me despite being on a job in Saltash when I called."
"After leaving my keys in the house this morning I called Sir Fix a Lock. Brilliant service, responded straight away and I didn't have to wait long before Paul called to say he was on his way."
"Quick response and sorted out entry to my property with the minimum of fuss and no damage to the lock."
"Came promptly to repair our door, instantly found the issue and fixed within 15mins due to poor fitting by another company."
"Managed to be locked in the house, when something in the door gear sheared off. James, our engineer, was out to us within two hours, on a Sunday."
Cons:
No negative comments related to service response time were provided in the reviews.
Customer Service
Pros:
"Great rates, friendly and efficient service."
"It was a pleasure to deal with Sir Fix a Lock. He is helpful, polite, efficient and does not over charge."
"The gentleman was very friendly and helpful."
"I am extremely grateful for the prompt, efficient, friendly and courteous service which Paul gave."
"Excellent, professional service with a smile. Available at short notice and very good value for money too."
"James was extremely professional, polite and so very knowledgeable."
"The technician was in uniform and well equipped with tools to complete the job."
Cons:
No negative comments related to customer service were provided in the reviews.
Professionalism and Expertise
Pros:
"Efficient, great value and a professional service with great advice."
"Very impressed with the solution Paul came up to sort out the door not shutting properly, rather than taking the easy option of fitting a new mechanism which would have cost a lot more."
"Very fast communication and response. Knowledge of his trade is incredible and felt at ease with the information supplied."
"Great service delivered by Paul. Timely, efficient and excellent craftsmanship."
"Paul always does his best to help you out. I feel in safe hands when he doing a job for me."
"James not only fixed my door, which I couldn't unlock and open, but talked me through maintaining it."
"Provided some good feedback on the security of the door and some recommendations for how I could enhance the security of my home further."
Cons:
No negative comments related to professionalism and expertise were provided in the reviews.
Value and Pricing
Pros:
"Also gives a discount to NHS staff, Services and Teachers which I thought was brilliant."
"Very reasonable on price."
"Really well priced and fantastic quality, really happy and will be recommending to all."
"Not only is Paul professional and responsive, but his work is good quality and good value."
"The price was a little more than I expected but after getting a quote from someone else... I realise that in this instance quality is more important than cost."
"What a service!! Absolutely top notch! Sir Fix a Lock literally saved me over £600 which I was quoted by some dodgy electric garage door company!"
"Cost very reasonable as well."
Cons:
No negative comments related to value and pricing were provided in the reviews.