McDonald's Reviews Summary

Food Quality

Pros:

• "Hot was hot when it arrived."
• "The food was fresh and was delicious."
• "Food is always fresh and what is ordered."
• "Food was good quality"
• "Typical McDonald's fare, freshly made and piping hot."
• "Fries where awesome last night though, crispy"
• "Food once bought out to car was ok."

Cons:

• "Both times the food was served lukewarm."
• "There is nothing worse that lukewarm mcdonald's fries and a burger where the cheese hasn't even melted because it's not hot enough to start with."
• "Ordered Cadbury’s McFlurry and I am very disappointed at the amount of chocolate pieces in the ice cream."
• "Plant burger was awful, had them before and v nice and no problems. Served up with most of the contents and sauce actually under the bottom bun and semi cold."
• "Food was cold, the patties in the bacon clubhouse really didn't taste right, the cheese didn't melt."
• "Must be a power outage.... all food was stone cold..burgers must have been built that way as the cheese had not even melted at all!"
• "Food? Adequate rather than top notch as online order already prepared and lukewarm at best when received."

Service

Pros:

• "Good service. Loved the lady who served us today."
• "Staff were all friendly."
• "staff very friendly. Would recommend."
• "staff were good as gold even when my 3 year old spilled her drink everywhere."
• "the staff were friendly, communicated clearly, accurate with the order and very prompt to prepare it."
• "Staff are friendly and food is standard as you'd expect from a franchise."
• "The staff were fantastic and friendly."

Cons:

• "Dirty by McDonald's standards."
• "Can’t even put a lid on a coffee properly."
• "Very disappointed and put us off our food."
• "Shocking service and no grand big Mac's."
• "Unbelievably bad... staff need to be trained on product knowledge."
• "The customer service was appalling the whole process was horrendous."
• "Food was cold... And the staff were rude. Won't be returning."

Facilities

Pros:

• "Cleanest and amazing atmosphere 100 times better then the ones in town."
• "Place was clean as were the toilets."
• "Inside was very clean, very cool compared to outside."
• "One of the cleanest McDonald's I have been to."
• "The restaurant and toilets are always clean and well maintained."
• "Very clean tables and chairs."
• "Facilities are good inside as well."

Cons:

• "I thought that we can now sit in the restaurant but afraid it's not the case with this mc Donald as they still under the restrictions."
• "All the other mcdonalds have opened their dining facility except for this one."
• "Restaurant remains closed for sitting inside."
• "The car park is very small."
• "Not much Parking space for the amount of customers they receive."
• "Parking is limited so not the greatest location to dine in unless you are near by."
• "Terrible layout for drive in and parking. Would avoid in future."

Order Accuracy

Pros:

• "They are always happy to exchange the incorrect item for the correct one and ensure you get it as soon as possible if they do accidentally get it wrong."
• "No issues with this McDonald's, friendly staff and easy with the drive through."
• "Ordered on the mcdonald's app today no issues, no issues with delivery the gentleman was on time and was lovely, order was complete."
• "Standard McDonald's, not often gets orders wrong."
• "Shift manager was helpful and offered me a free replacement and has asked his boss to call to offer a full refund."

Cons:

• "They have messed up on an order before."
• "I went to the drive through McDonald's at Tavistock Rd, Plymouth n I ordered 2x big tastie burger meals with bacon, one made large with a coke and the second meal was a standard medium size meal also with a coke. I got home to discover that I had been charged for bacon in both of the burgers but neither of the burgers actually had bacon in them."
• "Made to park and wait for 15 minutes & eventually was given the wrong meal."
• "I ordered a breakfast this morning via the McDonald’s App, consisting of the following... Unfortunately there were 2 x DBL sausage and egg McMuffins missing from the order."
• "Very disappointed ordered by the app on returning home 5 items where missing from the order."
• "Very rarely they get our order right, we had to park up, they forgot our drinks then argued when we asked for them."
• "a load of rubbish wouldn't recommend this MacDonalds at all staff are rude always getting orders wrong very unprofessional."