The Parkville Bar Restaurant & Hotel Reviews Summary

Customer Service

Pros:

• "Easy to book using online system, had to amend the booking by phone but the staff member who answered couldn’t have been more helpful."
• "Staff were lovely, attentive & Brilliant."
• "Fantastic customer service! There was a group of ten of us for my brother's 40th on Sat night and the gentleman kindly went away and got us an extra table and chairs!.. Great night had by all! Thank you."
• "The staff are so friendly and caring, we were looked after very well."
• "The staff were so accommodating even giving us a table so we could have the pram there."
• "As always, staff meet you with a warm welcome & they're friendly & polite."
• "The staff could not have been better. Attentive and friendly."

Cons:

• "Very disappointed, went with my wife, handed over gift card to pay for meal, and was told there was nothing on the card, as it had expired last month, how can a gift card expire, that means they are receiving payment twice. Absolutely shocking"
• "This is unacceptable the way it was handled, passing the blame around, making assumptions, and not paying attention."
• "Terrible! The manager Linda was very aggressive. Staff not friendly.and spoilt my night."
• "Told staff there were young boys at function running around the rear carpark... but he just walked away couldn't care less attitude disgusting."
• "Service was poor; staff seemed more interested in chatting to one another than serving customers."
• "We were made to stand at the bar for 10-15 mins being ignored by all members of staff."
• "We waited a wee bit when we arrived, three staff members where around the PC looking at the reservation, we could clearly hear them say to each other 'they'(myself and my sister) need to vacate by 6.15pm, not once, a couple of times."

Food Quality

Pros:

• "Lovely main meals but prawn cocktail sauce was a let down."
• "If you are looking for a place to have an excellent quality meal in nice surroundings and atmosphere you will go far to beat it."
• "Food first class."
• "The food itself was delicious."
• "Food was amazing as was the young waiter that served us."
• "Food and drink is amazing and very well priced."
• "Food excellent."

Cons:

• "Milkshake had no taste what so ever. Bacon was hard."
• "Lentil soup tasted burnt and had a severe lack of lentils."
• "Went for lunch today, I think there was around 19 of us, had the smoked cauliflower salad which I thought was a good option as I am watching what I am eating, it was absolutely awful, it was swimming in oil so much that I couldn't eat it."
• "Smoked haddock starter terrible dry and burnt but removed from bill."
• "The meal course wasn't very nice as I got the roast beef which was over cooked and my sons dinner was also burnt."
• "The food arrived steak pie was dry and mushy definitely not the usual standard I would expect from this restaurant."
• "The peppercorn sauce for my partners steak was very watery without much flavour also."

Atmosphere & Decor

Pros:

• "Great atmosphere in the restaurant, food always very good."
• "Clean rooms, nicely decorated."
• "Restaurant is nicely decorated. Staff efficient, if brusque."
• "This was my first outing since March and was a little apprehensive but the welcome and totally professional attitude of the young ladies and gentlemen allowed me to relax and enjoy the night."
• "The restaurant is beautiful."
• "Nice atmosphere, friendly service, nice decor."
• "The hotel accommodation was also top-notch, comfortable and clean."

Cons:

• "It was extremely busy and loud and I wasn't holding out for much sleep especially as we had the room right above the entrance."
• "The only downside was the DJ at the event I was at as the sound system appeared to be at ridiculously high levels."
• "Very noisy that couldn't have a conversation with family."
• "Too many young people drinking too much."
• "An extremely loud large group behind us randomly blaring out the odd chorus of Alicia Keys New York every now and then resulting in me and my family having to scream across the table to each other."
• "Sooooooo loud and noisy. Not suitable as a hotel when an event or function is happening."
• "The table next to the door is not the best."

Value for Money

Pros:

• "The food was excellent especially given the reasonable prices."
• "Very happy with price and quality of food."
• "The food is always delicious and exceptional value for money."
• "Great value for money."
• "The prices were great and food tasted delish!"
• "Three course meal £10 with the new government scheme, service was good, food ok."
• "The prices were awsum too."

Cons:

• "Been here loads great place for food n drink the only 1 down side is the prices when u go into the function suite much more expensive than the bar or lounge there are 2 bars in the function but only 1 sells tennents which is a real negative if your up the stairs"
• "Got the bill and was overcharged on the kids menu."
• "We spent more than £60 for lunch for 3 adults and one child, most of us only having ONE COURSE."
• "The down side was the drink prices £21 for a bottle of house wine £5 for a pint of lager a bit steep for a local restaurant."
• "Over priced in my opinion for the service and standard we received."
• "Was a bit miffed when the bill came as we didn’t get the two for one."
• "Very disappointed in the way the management have dealt with this complaint."