The Old Ship Hotel Reviews Summary

Service

Pros:

• "Service was polite and food was prompt."
• "Byron greeted us at reception and he was extremely friendly and informative."
• "Damien, our server was wonderfully friendly with lots of good chat for the traveler like us!"
• "The staff at The Old Ship pub we’re all very friendly and welcoming."
• "The host (I forgot to ask his name) was super friendly, poured coffee, brought extra bread etc."
• "Hard working friendly conscientious staff."
• "Service was quite speedy and the food was nice."

Cons:

• "Bad customer service very abrupt and rude."
• "Avoid this place. They are rude and incompetent."
• "The manager was extremely rude and abrupt."
• "Staff just weren't up to standard not rude but abrupt."
• "One of the waiters was very rude and had no people skills."
• "Service was attentive enough, however, alas the lady serving us appeared to have an addiction to chewing gum."
• "What terrible slow service, we were not met with a smile upon arriving."

Food Quality

Pros:

• "Good choices for breakfast."
• "The food was wonderful."
• "Wonderful and generous sharing platter for two with sole, sea bass, 4 large battered fish goujons, calamari, salad and a bowl of skin-on fries."
• "Food really good good menu not to big not to small but quality fantastic."
• "Both were fantastic, full of flavour, recommended 👌"
• "Very amazing fish meal. Everything was cooked and seasoned to perfection."
• "Food was great, welcomed our dog, prompt service."

Cons:

• "The food was expensive and the seafood sharing platter was the biggest disappointment in long time."
• "Food took a long time to come out and was not very hot."
• "Food very average (crusty bread a joke), and overpriced."
• "Food massively overpriced (chicken burger and chips £15)."
• "Very overpriced and extremely underwhelming food."
• "The food was consistently woeful."
• "Food was poor and over priced."

Value for Money

Pros:

• "Room very clean and tidy, Good value for money."
• "I love this pub, dog friendly outside and in the food is good quality at a reasonable price (for Padstow) bar staff are grate...... Pool table is very well looked after what more could I ask for."
• "The room was reasonably priced and available which I needed for working in the area, room was bed and breakfast standard, clean and presentable but basic."
• "Good beer, good food, reasonably priced."

Cons:

• "AWFUL VALUE FOR MONEY. Terrible standard of food, cheap, nasty and HUGELY overpriced."
• "Very over priced!! Although it was tasty, £12:00 for a plain wrap, chips and nothing else was a bit much."
• "Room left a lot to be desired given the price."
• "Food was great and local fish as chef came and told us it was caught by a man I was standing talking to why watching football."
• "Food poor considering price and small portions."
• "Food not good and far too expensive for the quality."
• "After many visits to Padstow had Fish and chips at the ship inn sorry I did it was rubbish and overpriced."

Ambience and Cleanliness

Pros:

• "Really nice outdoor space and staff are kind and sensitive whilst working around challenging Doggos."
• "Especially nice is the (covered) outside seating area which opens to the narrow road."
• "Lovely bar, dog friendly, large seating area outside."
• "Great ambience, friendly service, cosy room."
• "The pub is always spotlessly clean."
• "A really well run hotel. Spotless ensuite rooms."
• "The hotel is ideally situated very near the picturesque harbour and is fortunate enough to have a large car park at the rear of the hotel for the exclusive use of hotel guests."

Cons:

• "Toilets are an absolute state, stink and not maintained."
• "Very crowded, the building appears a little tired and could use freshening up."
• "The toilets appeared clean but smelt highly of urine."
• "Got put on a table near the toilet door and every time it was opened you could smell them!"
• "Oh and the corridor by the toilets did smell really badly of urine."
• "Toilets were a little manky, lots of usage, I appreciate cleaning constantly isn’t an option but just wanted to mention it."
• "The doggie rooms are a but tired now."

Staff and Management

Pros:

• "Well trained and friendly staff ensure they minimise the effect."
• "Very nice staff, super helpful and very friendly."
• "Good atmosphere. Friendly staff."
• "Staff friendly."
• "Staff attentive and dog friendly."
• "The quality of the staff and service was outstanding the attention to detail and hospitality we have a 3yr old westie and they've shown her so much attention."
• "The staff was friendly."

Cons:

• "However I had a few bites of a pasty I had purchased from a bakery 10 minutes before, and an older member of staff was very rude."
• "The manager was trying to make the best of a bad situation. Some good staff but mostly poor service."
• "Staff rude."
• "Service unwelcoming, not helpful food wasn't very good."
• "The staff were not very attentive and the lady serving food was chewing gum the whole time giving her a very disinterested air."
• "Possibly the worse service I’ve ever had. One lady was nice, all the other staff were miserable, unhelpful and rude."
• "The manager then became involved and said she’d overheard the order being given at the bar and it was correct... The manager was extremely rude, obstinate and obnoxious."