Bateaux London Reviews Summary

Service

Pros:

• "The service could not be faulted, staff are attentive and I would thoroughly recommend this to everyone."
• "Our waitress, Vanitta has been wonderful during all the evening."
• "The staff and service was amazing."
• "An amazing experience. Slight hiccup with the booking through Viator but the manager discreetly sorted.out the issue."
• "Special thanks to George, Mauricio and the lady who assisted Mum when she needed it."
• "The staff were very polite, smartly dressed and made the experience all the more pleasant because of it."
• "Our waiter was very kind and attentive and the drinks were very reasonably priced!"

Cons:

• "Went on an evening dinner cruise for my sister in laws 50th birthday. Waiting staff were surly and inept."
• "We can’t even go on the cruises because they are running 2 hours late."
• "Much of the view was people standing on the balcony taking selfies or smoking."
• "The service is really poor, slow and disorganised."
• "The wait staff seemed to be serving both sides of the boat and they were under a lot of strain."
• "The waiter, named Jason, during whole 2.5 hours never even offered a glass of water, I had to get up and pour myself a glass!"
• "Service was non-existent apart from when they are bringing food and even then they’re in such a rush they go once the plate hits the table."

Food

Pros:

• "Food, starter was lukewarm at best but edible."
• "Main course was OK, wine and deserts great."
• "The food was amazing. Great wine and cocktails."
• "The food quality on these Thames dinner cruises is a much higher standard than you might expect."
• "The food was so deliciously amazing from starter, main, dessert etc."
• "The food was also delicious."
• "Food is delicious, service great, atmosphere fantastic!"

Cons:

• "The food was horrible. Reheated chicken and risotto which looked like lumpy mash potato with grit added for effect."
• "The food wasn’t the best offer but the View of London city by night was."
• "This was very watery and tasteless."
• "The food was nice but portions minuscule."
• "However, the food was a disappointment. In particular the lamb was burnt on the outside, tough and chewy."
• "The whole ambience was loud and we couldn’t even talk without yelling at each other over the small dinning table."
• "Food was awful; steak was tough and vegetarian option was a quartered grilled aubergine."

Experience

Pros:

• "We had such a fantastic cruise yesterday evening."
• "Seeing sites like Tower Bridge and The Eye lit up at night was well worth it."
• "The inside was chic, elegant and classy."
• "Lovely live music and the views to London city were amazing."
• "Relaxing and very pleasant night with friends, best way to see London."
• "Great experience Of London view by the night with dinner in cruise."
• "Had a Sunday lunchtime Jazz cruise on the Thames for my Husband's Birthday and it was Excellent!"

Cons:

• "They have cancelled my booking with only 10 days notice when the terms and conditions on their website clearly state at least 60 days notice must be provided."
• "The view of course was good but it has nothing to do with them whatsoever."
• "Overall, nothing really special and an utter disappointment."
• "Awful, disgusting company. My father passed away and we requested an extension to the gift voucher I purchased for him for obvious reasons my newly widowed mother could not go. They declined."
• "Having sought some recompense for a ruined even, they have offered an upgrade if I wish to invest another £700 to make a booking to try & get the evening we paid for the first time round."
• "Awful! They emailed to say the boat had been 'upgraded' we got there and it was a party boat with tables that looked like a bingo hall."
• "It completely ruined our entire night. The food is average, but you're mainly paying for the view, that you won't even get because the staff doesn't care."