Toby Carvery Cocket Hat Reviews Summary

Food Quality

Pros:

• "Fantastic food. Great service. Eat 'till you're blue in the face! Pork, beef, gammon and Turkey with all the trimmings."
• "Good value meals, lamb is outstanding."
• "Hot good and tasty carvery."
• "The food was some of the best I’ve ever had – especially Gammon and beef from the carving deck."
• "Breakfast buffet food tasty."
• "The quality of food was brilliant with a huge serving."
• "The food was very tasty!"

Cons:

• "Cookie Dough Brownie was burnt and inedible."
• "Food luke warm and greasy."
• "Food quality is average and quantity is unreasonably large."
• "Food was of poor quality, either under or over cooked."
• "The food was all cold, especially the gravy."
• "All the food was dried up and should not have been presented on the hotplate."
• "The food was greasy, overcooked, and limited."

Service

Pros:

• "Scott our waiter was very efficient and nice."
• "Staff have been exceptionally friendly and helpful."
• "Staff although rushed off their feet was all effective and friendly."
• "Staff was very friendly and attentive."
• "The staff were attentive and very friendly."
• "Welcoming staff Billy and Ana."
• "Staff are always kind, helpful and ive always had great service from them."

Cons:

• "Absolutely no help whatsoever."
• "Only real issue was lack of customer service."
• "The chefs who were serving were certainly not friendly didn’t speak and certainly not happy."
• "Staff and management need to have a better look at their attitudes when dealing with customers."
• "Staff were nice but seemed constantly distracted and slow to attend on us."
• "No one asked if everything was okay or if we enjoyed our meal even when we paid. Not a smile to be had."
• "The manager was less than helpful kept going on about how we had a few tables checks when we clearly hadn’t."

Ambiance and Cleanliness

Pros:

• "Restaurant cosy and homely."
• "The carvery station was clean and ran like clockwork."
• "The kids play area was fantastic as always."
• "Enjoyed a great value breakfast and returned for dinner."
• "Great location, loads of free parking and space."
• "The atmosphere was delightful, creating a perfect backdrop for our gathering."
• "Restaurant nice and clean."

Cons:

• "This was advertised as an all you can eat breakfast which it was not."
• "Toilets let this place down though."
• "The play area is closed."
• "Nobody was clearing tables when the customers were finished thus when we left there were around a dozen tables covered in dirty plates."
• "The only bit that looked joyful was the actual bar."
• "The place was quite cold and we had to wear jackets inside."
• "The place was cold even though a log fire could have been lit, and the atmosphere was seedy with gloomy lighting."