Rainbow Soft Play & Cafe Reviews Summary

Safety and Supervision

Pros:

• "It’s very spacious and airy unlike majority of soft plays which tend to be dull and suffocating."
• "ALL staff are Exceptionally friendly and very welcoming."
• "Large soft play area with areas for smaller and larger children."
• "They have a very modern style."

Cons:

• "Lots of older children playing roughly in the 0-2 soft play, jumping off the sides."
• "No proper control of older kids entering smaller children section."
• "The big kids ruin the play area for the little ones."
• "Older children playing in the 0-2 year old space which wasn't really safe."
• "Management needs to get this sorted or just remove the area as it not fit for purpose."

Price and Value for Money

Pros:

• "Entry prices are reasonable."
• "Good price. Adults used to be free but the people used to bring extended families so it got too crowded."

Cons:

• "£7.50 (plus £2 entry for the adult) feels a bit steep for a child under 2."
• "Incredibly expensive almost £12 for my just turned 2yo and myself."
• "Food is way way overpriced."
• "They wanted to charge an extra £2.50 entry fee per child for the bouncy castle."
• "Very highly priced and the food wasn't child friendly."
• "A bowl of porridge at almost £10! The service was terrible."

Facilities and Cleanliness

Pros:

• "The place is super clean. The toilets are immaculate!"
• "The cafe area is nice and big with lots of tables and chairs."
• "They sell food from a local patisserie, which is great!"
• "The place is kept spotless."
• "A lovely soft play area that is very well maintained."

Cons:

• "The children's area is small and food is way overpriced."
• "The size of the soft play was good, the small children's play bit could've had a bit more in it."
• "The area it’s not bad but it was extremely hot inside. Clearly they don’t have air conditioning for hot weather."
• "The baby area is very small not much to do older kids keep running in and jumping about not clean at all."

Customer Service

Pros:

• "The customer service was brilliant from all members of staff."
• "Staff were courteous and polite throughout & softplay itself was really fun for my 18 month old."
• "The staff are really friendly and welcoming!"
• "The staff are nice and helpful."

Cons:

• "The man walking back and forth constantly cleaning what didnt need to be cleaned made me feel i couldnt relax."
• "The staff were unwelcoming and RUDE."
• "A staff member came over and firstly asked if I was ‘Turkish’ I said no what does it matter?"
• "The staff not taking seriously the customers! It took ages to bring us cake and coffee!"
• "Staff need training on customer service!!!"