McDonald's Reviews Summary

Service Speed

Pros:

• "The meal took under 5 minutes to assemble."
• "Pre ordered via the App, food brought out within a few minutes.... great!"

Cons:

• "Waited over 20 minutes for it to be ready, by which time the burgers were cold and the fries were soggy!"
• "I've been here multiple times and each time I've been left waiting over 20 minutes for my food."
• "Waited an hour for our order, along with 10 other customers."
• "27 minutes nothing.. orders placed after me being brought out.."
• "Food was cold. When taken back, replaced with an even worse version which I put it straight in the bin."

Order Accuracy

Pros:

• "I ordered a cheesy bacon flatbread and it was great! The parts where the cheese was burnt a bit added flavour."

Cons:

• "They NEVER get your orders right and I’ve even had burgers with no filling."
• "Got our order wrong 4 times while bringing it out to the car."
• "Consistently fail to put the correct food in the bag, forget to salt chips."
• "Ordered a chicken and bacon burger, took a bite and no bacon."
• "Ordered a quarter pounder meal and extra chips. Had to wait in a bay and after ten minutes had to go in and get the drink they forgot."

Staff Attitude

Pros:

• "The staff behind thx counter was polite and helpful, again not a given at a fast food outlet."
• "The young chaps on both windows of the drive thru could not be friendlier or more helpful."

Cons:

• "The staff looked like they really couldn't be bothered to be away from their PlayStation."
• "Girl kept huffing every time we told her it's still wrong."
• "The staff are always messing around, the issue with hiring so many children."
• "Amateurs, constantly handing out wrong food sending you back around again etc."

Hygiene and Cleanliness

Pros:

• "I sat upstairs. It was very clean and the staff seemed very happy in their work."
• "Better than average for a McDonald's. The place is clean and tidy. The toilets don't smell."

Cons:

• "Toilets had no loo roll and smelled awful."
• "Witnessed very poor hygiene standards whilst waiting for food at the counter."
• "The place absolutely stunk of sewage, there was no apology for this, the smell was overwhelming."

Food Quality

Pros:

• "I bought the BIG CHEESY MEAL. It was delicious, the burger was hot, the chips were hot and crispy."
• "I ordered a cheesy bacon flatbread and it was great! The parts where the cheese was burnt a bit added flavour."

Cons:

• "The food was cold. Drinks were missing sauces were missing."
• "My standards for McDonald’s are already on the ground, but I’m frankly shocked at the gall it took to produce grub that bad."
• "Chips came cold salad didn’t come with dressing, bacon or a knife and fork. The chicken was pink and raw in the middle."