McDonald's Reviews Summary

Service

Pros:

• "Floor staff are very friendly."
• "Service ok with staff friendly enough."
• "Our food was brought over by Linda a lovely member of staff who went above and beyond."
• "Great staff, very helpful, and from the 2 of us, thankyou!!"
• "The young lady at the counter was really polite when dealing with a complaint and deserves some recognition."
• "Good, fast service with no issues. Staff were polite and helpful."
• "The staff are always friendly and helpful."

Cons:

• "Staff and Management are very ignorant and uninterested!"
• "communication between staff was atrocious"
• "Poor grumpy service on the most part with the occasional ray of sunshine from a happy female member of staff."
• "the lassie with red pigtails was so rude"
• "Staff were about as friendly as the Grinch at Christmas."
• "The staff do not seem very competent."
• "Staff is casual with no idea whats goin on."

Food Quality

Pros:

• "The Cappuccino was hot and also nice."
• "As always, food was good, well cooked."
• "Food was average."
• "The Chicken Big Mac Meal was lovely even though I had to re-heat it, It was still beautiful."
• "Food was (very) hot and tasted exactly as you would expect from McDonald's food."
• "Food was good as always though (despite lacking ketchup)."
• "Foods always great."

Cons:

• "the driest, crumblest excuse for a donut"
• "everything was stone cold"
• "burgers Stone cold, no fries at all"
• "Food is substandard even for McD's. Always cold."
• "the food is either luke warm or cold"
• "Food was dissappointing when we eventually got it."
• "Never get your order right and if they do it's cold or stale, worst McDonalds in Lanarkshire by far!"

Order Accuracy

Pros:

• "Occasionally I've had a few issues with bits missing from orders but there's never any hesitation from them to resolve when brought to their attention."
• "Easy ordering with no mistakes to the order and the delivered items."

Cons:

• "Idiotic staff are forever fogetting to include items in the orders."
• "Every order is always wrong, just ordered 2 grand Big Mac meals, without bacon. Got them with bacon, but without any top and bottom bun, literally the contents thrown in a box."
• "the order in the bag when you get home is incorrect"
• "Orders are frequently wrong when going through the drive through."
• "got a Big Mac instead of halloumi fries"
• "Pretty much every time I visit this place they forget to put the full order in the bag."
• "Never known a McDonalds to be so bad at forgetting basic things for a takeaway!!!"

Delivery & Wait Times

Pros:

• "Fast delivery."
• "Always a busy place for the drive through but they make quick progress through the orders."

Cons:

• "had to wait over 20 minutes to collect my food"
• "waited more then 30 mins for my order from the drive thru"
• "Don't go with families, you have to wait hours in que outside."
• "Waited 20 minutes for 1 big mac meal... Cold, but after the long wait it didn't matter."
• "That's the 5th time in a row I've had to park up waiting for food."
• "Waited 30 minutes for our food"
• "20 minutes i waited for a filet of fish and when i opened the box it looked like stevie wonder had made it."

Cleanliness & Maintenance

Pros:

• "The restaurant has just had a refurbishment programme done."

Cons:

• "Restaurant area behind tills in customer view had stack of empty boxes, very untidy."
• "Very dirty, broken toilets. Unwashed tables, sticky floors."
• "Toilets absolutely disgusting."
• "The tables where disgusting."
• "First of incredible grubby, presentation was diabolical"

Customer Experience

Pros:

• "we had a lovely experience tonight at McDonalds we had the most kind friendly lady who helped customers in every way, sang xmas songs, couldn’t do enough for everyone."
• "Plesantly surprised by the soft classical piano music."
• "The music is classical piano themed and this helps the youths focus their attention on their food"

Cons:

• "Absolute joke of a place!!!"
• "Spent more time returning our food than actually eating it!"
• "Drive through wasn’t moving"
• "Absolutely horrible experience. They have zero management when it comes to sitting arrangements during COVID-19."
• "Shocking experience. We were in there forty minutes and it was chaos."
• "Absolutely feckless. Ive been in cumbernauld over 10 years and it never ceases to amaze me the effort and imagination invested in getting peoples orders wrong."
• "One of the worst experiences. This place has always been busy particularly post pandemic."