McDonald's Reviews Summary

Service

Pros:

• "Took the machine order system and happy with the waiting time."
• "Staff make you welcome the minute you arrive till you leave everything nice and clean."
• "We received our order very quickly and staff there were chatty and friendly."
• "Staff in McDonald's were totally opposite, very friendly, promptly printed receipt out when self service didn't."
• "The staff I interacted with were nice and helpful."
• "They have a young man Gregor who works front of house i couldn't be more grateful what a total credit to McDonald's he helps get us a seat, delivers us our food at a table and couldn't be an any more helpful he's amazing."
• "Staff managed to remain cheerful and focussed."

Cons:

• "Am giving no stars because it was terrible juice all flat."
• "When visited the upstairs area was closed no explanation was posted to explain why and no control of the amount of people entering, so overcrowded with no where to sit, very poor management in the present climate."
• "You couldn't tell who was in the queue, who was awaiting their order and who was using the order kiosks."
• "Downstairs toilet was disgusting. Looked like hadn't been cleaned/serviced all day."
• "Tables not been cleaned or sanitised."
• "No napkins or milk for tea put on tray so had to go back to counter to get these."
• "The worst experience at McDonald's. The printers didn't work. Then Hamburgers weren't added to our order."

Cleanliness

Pros:

• "Clean tables and we didn't feel rushed."
• "The surroundings were clean."
• "It was very clean and although we weren't there long had no issues at all."
• "Really clean and tidy. I think it’s recently been redone so it seems really modern and fresh."
• "Restaurant seemed clean enough."
• "I visited this McDs recently early in the morning while staying nearby...The shop was clean and tidy and staff were helpful."
• "Very clean and staff ask if you'd like them to take the food to the table for you."

Cons:

• "Hate hate hate all these McDonald's should be shut down for the dismissal food walk in happy walk out miserable."
• "Downstairs 'accessible' toilet only just acceptable and upstairs facilities blocked off overnight."
• "Tables not cleared with rush of customers."
• "Breakfast was abysmal. Barely above lukewarm with egg that was cooked an hour earlier."
• "Employees were preparing food without gloves and without washing their hands after touching face or hair."
• "There was a woman who was working in the kitchen who was wiping food prep counters with her bare hands, then making orders with those same unwashed hands, vile."
• "No door supervisor badges or security badges on display."

Food Quality

Pros:

• "Food was good and price very fair for Glasgow."
• "Never had their ice-cream machine broken in my experience."
• "Food was served pretty quickly though (a wrap meal)."
• "Classic McDonald's food with a few new surprises on the menu as well."
• "The food is good quality so if in Glasgow this is the McDonald's I'd go to."
• "Breakfast and coffee tasted good and I got a fruit bag as part of the meal."
• "Chicken nuggets, burger and wrap all good."

Cons:

• "Everything was luke warm, burgers & chips."
• "The infamous burgers are disgusting because I don't know the percentage of beef evolved."
• "The food took a really long time and when it finally did come, the food was cold."
• "Got to be the worst McDonald's I've ever had. The milkshake was powdery, fries were cold and soggy."
• "All food was cold that I did get which I hasten to add was only half the order."
• "Popped in for a coffee and bacon muffin at 6:00am, it was horrid the toilets were overflowing, your hands were sticking to the table."
• "Food took ages to come out and restaurant was packed."

Ambiance & Facilities

Pros:

• "Fun to be in with friends."
• "Ipads available for free web browsing and toilets are to a good standard."
• "Really clean and tidy. I think it’s recently been redone so it seems really modern and fresh."
• "Aaron was so good and helpful! I hope he gets a raise soon, he deserves it."
• "The upstairs was spacious."
• "Self service kiosks are fantastic and a lot quicker than waiting in the queue."
• "They have really good music in this place, good location, good atmosphere."

Cons:

• "Atmosphere isn't great it's fast food, you don't really go for the atmosphere."
• "Such a shame they took the 2nd toilet away as a wheelchair I've had to wait ages to use the toilet."
• "It suffers from being in the city center. Far too busy."
• "The server slammed the tray down in front of us and said in the rudest possible voice."
• "No receipts to collect a order number, Then when ordered the manager neglected 2 of my friends orders."
• "Waited two hour for my delivery!!"
• "The place is always busy and you are lucky if you can find a seat especially during evening times, when upstairs is closed."