Cookies & Cream Reviews Summary

Payment Options

Pros:

• "The establishment doesn't accept card payments."
• "DONT BRING CREDIT CARD WITH YOU!!! The food is not bad! But they DONT accept debit card!"

Cons:

• "Its very unusual why they dnt allow cards machine to be used. They are always telling customers to go to Barclays and get the money."
• "Really rude and unpleasant staff... P.s. no cards accepted"

Customer Service

Pros:

• "The staff and customer service was friendly enough."
• "Decent prices, friendly atmosphere and lovely customer service."
• "The staff now are really friendly and give a good service."
• "The people here are so polite. Treat you as family."
• "Excellent customer service provided by the shop. The staff there was very welcoming and the orders arrived quickly."
• "Mr. Galib greeted me with a warm and genuine smile, instantly making me feel welcome and valued as a customer."

Cons:

• "Awful customer service! I went in and not one member of staff greeted us nor was we given an area to sit!"
• "Very awful customer service. Came here for the first time and I think I’ll never ever come back again."
• "Will not come again unless they learn how to treat customers."
• "Customer service is selective, I came in today and was stood waiting to be served even tho they were not busy."
• "Customer service is awful, always had an issue with staff not approaching customers."
• "Really rude and unpleasant staff. No respect for the customer."
• "However the male staff are appalling and the customer service is really bad."

Food Quality

Pros:

• "The fudge cake was so rich I’m glad I ordered ice cream with it."
• "The food is AMAZING. Been here many times and they have never failed to impress."
• "My dessert came quickly and frankly it was fantastic."
• "It's lovely inside and all the desserts they offer are just heavenly."
• "I absolutely love this place. I love their deserts."
• "The sponge pudding was hot and very cinnamony which I loved."
• "The milkshakes made of three different scoops of ice cream are particularly notable, I got bubblegum, millions and red bull and it was very unique and very delicious!"