Kaspa's Lewisham Reviews Summary

Menu and Food Quality

Pros:

• "The waffles were perfectly crispy on the outside and fluffy on the inside."
• "Great customer service, and the shakes are next level as are the crepes."
• "I highly recommend the ice creams and sorbets."
• "The cookie dough is my fav and they have kind workers amazingly kind manager great customer service."
• "The restaurant/dessert house has lovely decorations and you surely fall into that happiness mood."
• "So many different ice creams, cakes. Everything was so tasty."
• "The chocolate cake with ice cream and white chocolate sprinkles with chocolate sauce was delicious."
• "The brownies in the Chocolate fudge brownie sundae were moist and yummy."

Cons:

• "For the first time am ordering dessert from kaspas and am not satisfied. I got something from the waffle. I don't know what it is."
• "We had a great experience at Kaspas in Lewisham. We ordered sundae desserts, it was a little too sweet for us but overall good."
• "Yesterday I went with my mom to eat some waffles and I think hers was quite good but my waffles were almost burned and quite hard."
• "You guys have lost a customer. Yesterday I ordered the sundae, bubblelicious. It was a disaster, it wasn’t sealed, the sundae cup wasn’t completely filled."
• "Most of the ice cream flavours were out of stock and therefore I had to change some when I ordered the product."
• "Just went today, crepe was really hard and chewy, I also had to wait 40 mins for my order."
• "The crepe I always get is very good but for some reason they never add any cutlery or napkins for take away."
• "It was horrible, the crepes were chewy and old. We were only two of us but we waited for ages."

Customer Service

Pros:

• "The staff were very accommodating as my son has allergies and made the experience of our visit very welcoming."
• "Amazing staff! Greeted with a positive attitude, and seated within moments of arriving."
• "Staff members are extremely friendly and patient! If you ever had a problem before they'll try their absolute best to correct it!"
• "Very pleased with the service. The manager who is there during the night and early hours is a great manager and a complete asset."
• "Staff here are amazing however the food and the presentation is very poor the other day for the first time I visited this restaurant."
• "Professional customer service, magnificent presentation and staff have been trained exceptionally well to a high standard unlike any other Kaspas!"
• "I’ve been to kaspa’s lewisham many times, and the Staff and the manager( Youssef ) are very friendly."
• "Staff was brilliant, food was brilliant. Would recommend to any of my friends or to be honest anyone looking for a good place to eat and chill."

Cons:

• "Great desserts, awful service!! Tables are not clean, staff act as if they don't care."
• "Please do not chose this Kaspas. I was served today by Arjumand and simply wanted to change milk chocolate to white chocolate."
• "Last night my son ordered delivery from Kaspa’s Lewisham through Deliveroo. We were disgusted to find a dead cockroach stuck to the side of his caramel frappe."
• "One of the worst kaspas in south London. The inside dirty plates left on the side of tables old rusty shopping trolley in the shop at the side by the toilets."
• "Very slow service. Popped in for a coffee and dessert. It took over 20 minutes to get our drinks."
• "Really Poor customer services, as if you are asking for free food especially at the Till."
• "Waited 45 min for 3 scops of icecream and 1 crape, manager walking around drinking something instead of helping those 2 staff behind, not busy but 2 tables before me took 45 min."
• "I'm here with my brother and one of his friends and the service has been really slow, we've been here for around 20-30 minutes and I still haven't gotten my order."