Cocomelt London Reviews Summary

Service

Pros:

• "The staff are exceptional and provide an amazing service."
• "Our waiter was also extra friendly and took the time to make us laugh and have a good time."
• "Cocomelt hosted us for an event and we received the loveliest service accompanied by the yummiest crepes and waffles, such a welcoming experience - thank you very much."
• "The guy behind the counter was a clear communicator and was super friendly!"
• "The service was good, and they were very kind and accommodating!"
• "The staff is really friendly after long walk I landed at coco melt which was in my check list since long."
• "The staff are very friendly and accommodating."

Cons:

• "Took a while to get our coffee after the crepe and strawberries were delivered."
• "Terrible service. Walked in and barely looked up at us and said hi."
• "The service was appalling."
• "The customer service was not great at all."
• "Would give 0 stars if I could. The guy at the counter was very rude and slightly patronising when I asked about the different menu items."
• "I am utterly disgusted by the horrendous experience I had at Coco Melt Cafe."
• "I will never visit Coco melt again... Gopi made my experience sour. She was very rude and not helpful at all."

Food Quality

Pros:

• "The waffles are just the right texture!"
• "The desserts are actually really tasty and fresh."
• "Chocolate & strawberries were fresh and tasty!"
• "Mini pancakes were fluffy and soft."
• "The strawberries were tasteful and juicy."
• "The chocolate is amazing. Amazing food, good chocolate quality."
• "Both items were delicious!!"

Cons:

• "However, the chocolate was really cheap tasting, which ruined the experience a little."
• "Food was bland, didn't have much flavour, and was very expensive."
• "Firstly no vegan option and when ordered wasn’t at all like in the picture not even half a banana for the price and ask for white chocolate but got a pink one too busy to ask to change it."
• "Hot Chocolate was shockingly bad."
• "Food is mediocre and price outrageous."
• "The chocolate isn't the best quality."
• "Pancakes tasted like kfc with some chocolate sauce on it."

Atmosphere & Decor

Pros:

• "The interior is so nice. Can't wait to come back and try the rest of the menu."
• "Cocomelt has a very warm feel to it when you enter."
• "The shop interior was very aesthetic and super picturesque."
• "First of all the establishment is absolutely amazing. The decor and aesthetic are to die for x"
• "Such a lovely, cozy, and quality dessert parlour! The interior is gorgeous."
• "The atmosphere was amazing as well, from the ‘boujee babe’ ‘instagram’ aesthetic to the music and the servers it was a nice evening out with friends."
• "Beautiful dessert cafe with a lovely team of staff and great options on the menu."

Cons:

• "Decor was nice, but it's just a box room with very minimal seating and you'll end up cramped up."
• "The venue is very instagrammable though, I’ll give them that."
• "Looked like she didn’t want to be there. Ended up leaving and going elsewhere. Was really excited to try this place and have left being disappointed."
• "Staff was quite unfriendly, they did not bother to clean the table we were sitting in."
• "Anything strawberry related is over priced though."
• "The decor is very cute and calm."
• "It's a really cute place to snap some photos but it's also very small and cramped."

Value

Pros:

• "Prices might be on the higher side for some but given the area and quality of desserts, worth spending every penny."
• "Good affordable price for items, and they do student discount!!"
• "It's worth the price."
• "The food was extremely tasty and my kids fell in love with the fondue!"
• "The CocoMelt Waffle at Sweet Delights is truly a masterpiece in the world of desserts!"
• "One of the best dessert places I've been to!"
• "The best crepe in all of London."

Cons:

• "It's really nice to have a sit in experience for dessert in London... negatives are its a little expensive."
• "The waffle you see in the photo was £15 and for that price I expected at least a full waffle with a bit more chocolate than it had."
• "Overpriced and not worth the money."
• "Paid £18.99 for a bottle of water and 2 cups containing 5 (rock hard and sour) strawberries each drizzled with the smallest amount of chocolate I’ve seen."
• "Can’t believe the price is £7.50. Barely any chocolate on the strawberries... very overpriced and disappointed."
• "Very very expensive for what it is."
• "Bit on the pricey side, a waffle with scoop of ice cream, fruit and flat white came to £24.20."