Hans & Gretel Camden Reviews Summary

Decor and Atmosphere

Pros:

• "The atmosphere of the place is breathtaking and feels like you're in the fairy tale."
• "Interior is beautifully designed with a candy tree, making it a magical and inviting ambiance."
• "Stunningly decorated shop that transports you to a fairy tale world."
• "An amazing place for adult and children for delicious treats, the decoration of the shop is so dreamy like in the fairytale."

Cons:

• "Nothing like the pictures on Google showed, but then they were 3 years old."
• "Quite small shop with expensive pick n mix and sweet cups on one side and gelato and waffles being served on the other."
• "There was a tiny little 'room' done up at the back of the shop that was cordoned off, so you couldn't even go in there for pictures or anything."

Service and Staff

Pros:

• "The staff at Hans and Gretel are known for their friendly and attentive service."
• "Staff member was extremely friendly and service was quick."
• "Customer service is 10/10 despite the place always being busy."
• "The staff were really friendly and kind. Can't wait to visit again in the future."

Cons:

• "Sadly staff were not paying attention, missed some orders and were eating cotton candy and licking their fingers."
• "The service was awful. There was a bit of a queue, but it wasn't moving that quickly."
• "Service was okay although the server didn't say thanks when handing me my purchase."
• "The only thing that was annoying is that we had to wait in line for a while and they took ages to get the order ready."

Price and Value

Pros:

• "Hans and Gretel offers a fair deal. The prices remain reasonable for the quality and variety of sweets and ice creams you receive."
• "This was 8.50 which could seem pricey but was fresh, warm cake, tasty and is in central Camden market."

Cons:

• "But, it is SOOOO expensive! Affordability wise, just be prepared to spend a small fortune."
• "All in all, it's pretty overpriced for what you get, and we definitely won't be going back again any time soon."
• "For the pick and mix some of them you are unable to actually get out of the containers... Will not be going back."

Product Quality

Pros:

• "The ice cream is made with high-quality ingredients, each scoop is bursting with flavor."
• "The variety of sweets and ice creams is simply astounding, catering to all tastes and preferences."
• "We shared a dessert with ice cream and candy floss, which was absolutely delicious."

Cons:

• "The ice cream were a bit icy and pretty much sugar all the way. The toppings were also sweet."
• "It's nothing special. The sweets in the pic and mix are nothing special, which is a shame."
• "The icecream selection and creativity is awesome, but the prices are on the higher side."