Kaspa's Catford Reviews Summary

Customer Service

Pros:

• "Great experience nice place but one person called Yani in particular had exceptional customer service skills so attentive."
• "The staff here are lovely, particularly Abhishek who was very kind and provided excellent customer service along with Anna who was helpful and a pleasure to speak with."
• "First of all I would like to appreciate the staff, amazing people especially NOUMAN(sorry if I spelt your name wrong😅) he was exceptional, good communication skills and treated us very gently."
• "The staff were incredibly friendly!"
• "Ordered waffles and tea via Uber eats late night and went to collect. I was served by Shah and the rest of the team and they gave great, friendly customer service."

Cons:

• "6 people working behind the till and terrible slowly service."
• "Service is always slow here no matter how few people are in or waiting or how many people are serving."
• "Service is also VERY slow."
• "The manager there has a poor attitude and having the slightest bit of power has empowered him to diminish the importance of customer service."
• "Terrible service, had to seat ourselves and then the waiter hot stroppy and we had to wait ages for someone to come and take our order... In the end we just walked out without being seen to... Not good."

Food Quality

Pros:

• "The milk shakes are second to none though really tasty."
• "Cheesecake was tasty, sponge cake was meh."
• "Foods great it was spectacular wish too go there again that staff numbers were really nice and I couldn't think of anything that was bad about their service kaspas is amazing."
• "Everything else tastes delicious and there is such a variety of desserts to choose from."
• "The desserts are superb! Generously portioned and delicious."

Cons:

• "Terrible eggy tasting waffles which had to be swopped for crepes - they weren’t much better."
• "I got peanut M&M waffles and it was cold, hard and not nice."
• "My crepe I ordered was so chewy like chewing gum."
• "The strawberries were slimy and out of date."
• "The waffle was cold."

Atmosphere & Cleanliness

Pros:

• "The environment is clean and kept tidy."
• "I love the atmosphere and the music."
• "Nice place for families to go. Kids love it."
• "Lovely desserts, lovely diner atmosphere."
• "Nice and quite when I was there, great options for ice creams, sundaes, waffles, cakes, cookie dough, and crepes."