Costco Thurrock Reviews Summary

Customer Service

Pros:

• "The staff member who helped me was very knowledgeable and found exactly what I needed."
• "The staff are always helpful and pleasant."
• "The staff members are always polite, knowledgeable, and willing to help."
• "Staff are friendly and helpful."
• "Nice and friendly staff that actually know where products are, you don't feel like your intruding their space by asking a question!"
• "The staff are very helpful, the hot food onsite is great value."
• "All the staff I've ever interacted with have been very helpful and polite."

Cons:

• "This Costco is absolutely disorganised and their staff, or some of them talk to you like rubbish."
• "Staff are unbelievably rude."
• "Customer service poor. Humiliating customer front of others."
• "Appalling customer service."
• "The customer service here was quite disappointing."
• "One of the worst customer service in this store."
• "I was most disappointed by the customer service here. It's the worse I've seen yet!"

Product Range and Pricing

Pros:

• "Great range of products but in larger sizes than you would normally want to buy."
• "They have large amounts of stock at very good prices."
• "As normal with Costco stores a huge and wide range of products from TVs to Cars, Furniture to grapes, tools to clothing."
• "Great place for a food shop or bulk stock up and I must say they usually have everything that’s needed at better value for money prices in comparison to other supermarkets."
• "They sell great meats, a varied set of cheeses, clothes, coffee, toys, tents but most of all TWINKIES!"
• "The impressive thing about Costco is that wherever you are and which ever store you are in you can rely on getting great quality products at great prices."
• "The selection of products is brilliant and prices very reasonable."

Cons:

• "Wholesale prices on products, but it does not really mean you are getting the best price."
• "Wholesale and bulky products in this shop are even birthday cakes, all products are large and cheaper for families but if you have a small family then it is so expensive."
• "Bulk items I.e. redbull and drinks can be bought cheaper elsewhere."
• "It's frustrating that lines are discontinued without notice, and you never know whether an item's in stock."
• "Some changes to stock were noticed and I couldn't get the Calvin Klein boxer shorts for the men, neither did I find a nice bit of UnderArmor sports wear."
• "Some products are worth buying as it is cheaper. Some are expensive than other stores."
• "Some bits great value, some bits well over priced."

Store Experience

Pros:

• "A very good Costco experience, ignoring the unavoidable queues at the entry."
• "Costco has reverted back to normal, so no queues outside to get in."
• "The car park is huge, toilets are to the front of the shop along with the opticians, tyre supply and fitting department and a cafe."
• "Awesome place with most of the things you need (plus more) - just in gigantic sizes!"
• "Parking is also very generous."
• "Clean and relaxing environment to shop."
• "Wide variety of items, nice and friendly staff."

Cons:

• "The store was very busy and some customers chose not to wear face masks and there seemed to be no enforcement of social distancing."
• "Couldn't even get in the front door. The queues extend down the entire length of the shop and around the car park."
• "Terrible trying too park was difficult and getting a trolley a little difficult."
• "Parking can be a bit time consuming on a weekend."
• "Parking is a challenge, queuing for fuel is a drag and the queues for food and drink is a pain."
• "Re tarmacking the car park. Had to queue up to get into car parking no spaces."
• "Despite vast number of parking, spaces, it is always a challenge to find one."

Membership and Access

Pros:

• "Membership required, but worth the fee as many of the prices are hard to beat."
• "As a member you get to go in from 10am which is before the general public at 11am so the crowds are always smaller."
• "Good value bulk buying warehouse for members only, which about £25 per year."
• "They let you know when it's due for renewal."
• "Access does require membership, so be aware (it's well worthwhile and pays for itself in a single trip)."
• "Members only with 2 additional family members allowed to enter for shopping."
• "You need to give yourself plenty of time and pay for your business membership card before entering any Costco."

Cons:

• "Membership required to shop in Costco."
• "I can understand the pandemic going on but to refuse my niece entry because she was an extra only one visitor per membership."
• "I am an ordinary member and not allowed in the store before 11:00."
• "Also, you will need someone with membership to accompany you."
• "You now need a valid membership to enter through the main entrance, otherwise you'll be blocked."
• "I got trade and personal membership card and I left everything at home including ID and asked the membership counter issue me a day pass showing my bank card and membership lady refused asking photo ID."
• "Was told that a card holder could only have 2 guests and to be fair I was the only quest shopping on her card."

Food and Fuel Services

Pros:

• "The Covid precautions are good."
• "Another plus side is that the fuel is always a good price."
• "The cafeteria area is also worth a visit - refillable soft drink and a hot dog for £1.50, can't go wrong!"
• "Cheapest petrol price I have seen in UK."
• "The food court is ridiculously cheap! Hot dog and huge refillable pepsi for £1.50."
• "Love the hot dog and drink option as the drink is refillable, all the food is always hot and fresh."
• "The canteen serves consistent quality food, at the usual fixed low prices."

Cons:

• "They have closed the cafe for refurbishment and expect to reopen in March."
• "The small restaurant they have inside could have better coordination in the afternoon."
• "Parking is a challenge, queuing for fuel is a drag and the queues for food and drink is a pain."
• "Insanely overcrowded at all times, canteen completely inaccessible due to queues."
• "Queue for fuel impacting traffic flow to the car park with no sign of any traffic management."
• "The food section does take too long which is the only downside."
• "Shopping was ok. Then getting food - total chaos."