Costco Edinburgh Reviews Summary

Customer Service

Pros:

• "Called to enquire about various deli products. Put through promptly and lady in deli was extremely helpful and pleasant."
• "Staff are very friendly and food tastes pretty good."
• "As a man who is disabled my wife and I visited the store today and was very impressed by helpful staff member who came to our assistance and helped us to our car."
• "We can't thank one of your lovely staff members enough! Her name was Donna and she went completely above and beyond."
• "Customer service is great."
• "The staff are really friendly always ready to help, lost of try before u by sampling afterwards we go and get a bite to eat at coscos own cafe all food can be purchased from the shop its self that u choose from on the menu at a good price indeed."
• "Great customer service. I spent ages looking for a product. I approached one of the staff who told me where I should find it."

Cons:

• "Just took a trip to Costco and was refused entry as my picture was not on the card...I had been in previously with the same card."
• "Rude staff ever I came across!"
• "Atrocious customer service. I came in this morning wanting to get my membership renewed, came up to the counter where three ladies were standing. I stood there for good 5 minutes waiting to be served."
• "Horrible rude security on door clearly doesn't know the rules about exemptions for masks."
• "I am absolutely appalled with the staff at this store, I was grabbed by a man inside the store saying no entry without a card and he was very aggressive towards us."
• "Terrible organization for licensed Trade Member."
• "Worst life experience ever from talking to staff and manager!"

Product Quality and Selection

Pros:

• "Good quality, staff all pleasant, cafe only doing carry out because of covid, but normally has sit in area."
• "The butchers section has to be one of the best bits of the store, with high quality lean cuts of meat to choose from, at half the price you'd pay at a local supermarket."
• "Nice big Costco, with a big variety of products for everyday use or for business use."
• "Top quality, fresh meat for very reasonable prices. So much selection of fresh fruit and veg, also great prices."
• "The produce are high quality and in abundance."
• "Food is of really great quality whether you are by fresh meat or the own made products which are produced on-site."
• "You can find best quality products at very reasonable prices and some home appliances."

Cons:

• "So bakery has obviously changed the recipe for their cakes! The new icing is disgusting, the cream in the centre is tasteless and the overall taste has just ruined a birthday."
• "Cakes they sell are huge but consistently horrible."
• "After shopping, we were so unhappy as we always went to get a cooked cheese and tomato pizza. We were told only there was no vegetarian option."
• "Just purchased, amongst other things, a bag if naval oranges. Get home to find that 2 of them are rotten!"
• "We went specifically for clumping cat litter but came away frustrated as tubs of the usual product were just not there."
• "Is it worth it? Nope not worth the membership plus all of the VATs they make it seem worth it but no it’s steak was £10 per kg then when I came to the till it was £45 for 5 small pieces of steak excuse me 😂"
• "In general most things are not actually cheaper than you would find in a supermarket."

Store Experience

Pros:

• "It was quite good today not to busy and could move quite freely, I was shopping with my Son and Granddaughter and it was her first time in Costco and she thoroughly enjoyed the experience, price's very good too, so we enjoyed our shopping today staff very helpful too."
• "The car park was quite busy but there were still plenty spaces."
• "Costco the sort of big store you go into and say I'll have one of these and one of those and so on, friendly staff very helpful when can't find what you are looking for."
• "The store itself is positively and delightfully eclectic."
• "Shopping at Costco has always been a joy."
• "Great warehouse filled with just about everything you could want, in bulk and large sizes."
• "Brilliant store. Plenty of stock to choose from."

Cons:

• "Visited and was impressed with the retail shop but totally disgusted when I went to join the queue at cafe."
• "Went all the way from Livingston to Costco Edinburgh to find the gates closed and padlocked and many more people turning up to get in also it transpires that place maybe getting refurbished."
• "Absolute gridlock today. Albeit because of roadworks but the sooner Costco open a warehouse on the otherside of the Forth the better."
• "New takeaway service is terrible, not the staffs fault, people who own businesses to stand for 25min after paying."
• "The only thing that let it down was the length of queues... It meant social distancing was difficult/impossible as many people with trolleys were all congregating at till areas."
• "45min queue at the food court is normal for Edinburgh Costco."
• "Very disappointing place with the worst customer service and zero management skills where people been treated with no respect."

Membership and Access

Pros:

• "Worth joining if you are not a member."
• "Excellent American owned warehouse, membership required, annual fee applicable. Bakery is second to none for cheap but good birthday cakes."
• "Great wholesale warehouse where you can get anything you need."
• "Members get access to the petrol station which has the best prices in the east."
• "Being a member gets you a good saving on fuel too."
• "You need to be a member to join, two different types with details on website."
• "Fuel is easily the best deal in town. Always 5-15p per litre less than any other fuel company."

Cons:

• "Just came from Costco, worst experience, after I purchased my things the staff was checking my card she thought it's not mine."
• "I wish it was open to everyone so I didn't need to join someone who has a members card."
• "You must be a member to enter. Good choice of products but choose carefully."
• "The queue for fuel is extremely long."
• "Member here for over 20 years and refused entry because of no mask even although I have problems."
• "The thing I didn't liked about it, is that you are only allowed to go in if you have membership otherwise you are not allowed to go in."
• "One of the disadvantage that I see is that you must access with a membership card, that is paid annually. Why is not open for everyone?"

Price and Value

Pros:

• "The prices (converted to US$) are surprisingly low."
• "Always worth while visiting Costco as they are a lot cheaper."
• "Good discounted goods, which are great with prices rising."
• "Wholesaler, high quality products at a less than expected prices."
• "Love this place. Premium goods but for effectively the cheapest price you will find."
• "Some fantastic good deals."
• "You can find best quality products at very reasonable prices and some home appliances."

Cons:

• "Prices have increased at Costco."
• "Is it worth it? Nope not worth the membership plus all of the VATs they make it seem worth it but no it’s steak was £10 per kg then when I came to the till it was £45 for 5 small pieces of steak excuse me 😂"
• "In general most things are not actually cheaper than you would find in a supermarket."
• "You have to know your prices as some items are more expensive even if a better quality."
• "Deeply overpriced for some stuff."
• "The food etc is not that great a deal. Get more choices in Aldi and price isn't much more."
• "Well, I was extremely disappointed as only certain items were cheaper than standard supermarkets."