Marmalade Pot Reviews Summary

Food Quality

Pros:

• "Food was delicious."
• "Pub food good standard fare."
• "Food well presented, hot and tasty."
• "food here is fabulous... lovely portion sizes and tasted beautiful."
• "Food was lovely and good value for the money."
• "The food arrived in a decent time and the food was beautiful."
• "Food was good...and staff were lovely."

Cons:

• "got a mixed grill but it was burnt black."
• "Fish was rubbery, chips were not cooked properly, chicken nuggets were deep fried in what tasted like dirty oil."
• "Disappointed is an understatement. Ordered two steak dishes, one was off and had a horrible smell."
• "bangers and mash which was rotten sausages were burnt black on the outside and undercooked in the middle."
• "The meal itself was less than average."
• "Food was awful."
• "This was probably the worst meal and service I have ever encountered."

Staff and Service

Pros:

• "Would like to thank the front of house staff who weren’t getting a minute and to the chefs as I could see how busy it was and for the food to be top notch."
• "The staff were really friendly and helpful."
• "Karen, the chefs and the rest of the team were friendly, professional and very helpful!"
• "It was very busy but they were very professional, attentive & friendly the whole time."
• "Really good food and staff."
• "Staff were very accommodating and friendly."
• "The staff are amazing, Codi and Vanessa now know my daughter by name and always have a smile and a welcoming and friendly smile when we walk in."

Cons:

• "Staff missing and dour faced unhelpful and never came to ask how Meal was."
• "We waited in a queue of 4 at the bar to order a meal for 20 minutes."
• "For a warm sunny day atmosphere was non existent!"
• "Unfortunately I would have given a better score but since you have taken on Alister from the lord lounsdale as a staff member who thinks it okay for staff members to make threats to customers."
• "The staff were hopeless, we waited an hour for macaroni and veg sausage and mash and 3 kids ice creams."
• "few staff need retraining in customer care there attitude are unacceptable."
• "The customer service was appalling."

Cleanliness and Facilities

Pros:

• "place looked fresh & clean."
• "This restaurant is clean the staff are brilliant."
• "Clean, not too crowded."
• "Environment was safe & very clean."
• "Place was very clean and staff very pleasant."
• "Toilets 🚻 are clean there's disabled facilities. It is also wheelchair accessible."
• "Food is nice decor is nice and clean."

Cons:

• "the toilets are grubby."
• "The toilets look as though they were last cleaned in 2002!"
• "Door didn't lock, almost all the cubicles had either dirty toilet seats or broken flush."
• "The hand drier in the boys toilet has been broken for months and the toilet is often blocked."
• "Its dirty, the bar man's nails were dirtier than a farmers!"
• "the place is absolutely filthy dust over every ledge even where the kids were trying to eat."
• "Looks like no cleaning staff employed."

Value for Money

Pros:

• "brilliant value for money."
• "Kids eat for £1 last holiday."
• "Also good value for money, after the deposit we only had to pay for the kids who came which bought us 2 hours of play, lunch, limitless Robinsons juice and birthday cake."
• "Value for money, a real godsend in the current financial climate."
• "Our steaks were cooked perfectly and are unbelievable value for money."
• "Cannot fault the friendliness of staff and the soft play is superb - amazing value for money."
• "Very good prices for food."

Cons:

• "Overpaid for my order!!"
• "They Never have stock, always have to book in advance as there’s always problems way the chef yet they never answer the phone to book."
• "charging people £9.95 for a pepperoni chicago stuff crust pizza.. sorry but that's daylight robbery."
• "Just been over charged as has my friend who is through from fife today."
• "Tried the Sunday roast dinner nice but no much on the plate for the outrageous price of 8.95."
• "Food portions were minuscule, cold, and over microwaved."
• "Didn't get the kids meal for £1 because it's the English school holidays which wasn't mentioned anywhere."