McDonald's Reviews Summary

Order Accuracy

Pros:

• "Food is always served quickly and my order is never wrong."
• "The staff are all so helpful, nothing is any trouble for them."
• "Very friendly staff, directions where made clear for Covid-19 safety and quick table service."

Cons:

• "Never had a problem with this McDonald's until i found a piece of blue plastic (pretty noticeable) in my chicken wrap."
• "Ordered 2 wraps, chicken and garlic mayo and a sweet chilli chicken... didn't get the sweet chilli mayo but 2 garlic mayo wraps."
• "Wrong order delivered asked for a plain cheeseburger meal got chicken nugget meal!"
• "This McDonald's is rubbish. Always get's the order wrong, misses items, takes a long time, food is never hot and fresh."
• "Items from the order missing and told to get a refund from Just Eat, poor customer service from someone claiming to be a manager."
• "I ordered 3 cheeseburger and a couple if other things. When i get home and opened the bag, there was only one in it. This is not the first time when this happened."
• "Wrong order handed to me at the drivethru."

Customer Service

Pros:

• "Me andy partner went to the drive through yesterday the 1st August 2021 and got the new bbQ double cheeseburger meal and it was delicious 😋, Well done ✅ McDonald's for our lovely meal 😋😋😋👍👍👍😁😁😁"
• "Staff came and helpful with trac and trace as needed to add ':' between the time of arrival then the app was working"
• "The staff in their 'McDonald's' Jeans in shirts can't do enough to help #respect"

Cons:

• "Phoned to complain got a very rude woman who said take it up with just eat???"
• "Food was undercooked and disgusting and I payed for orginal coke to be given coke zero made no attempt to come and collect this garbage and said take it up with justeat"
• "Shocking staff were falling over themselves doing nothing."
• "Dark hair in my chips food cold order never correct always chaos toilets absolutely rank."
• "Management brag about the record sales they've made this year, whilst making sales staff work in unsafe conditions for no extra pay."

Food Quality

Pros:

• "Fast prompt service...ace chicken selects and just love asking for extra chocolate on my mcflurry. Got to have little bits of chocolate right to the end :)"
• "Quick service and chips were hot, probably the best chips I have ever had from a mcdonalds"

Cons:

• "Not the best as far as McDonald's go, chips always taste bad and are always undercooked."
• "Food was undercooked and disgusting and I payed for orginal coke to be given coke zero made no attempt to come and collect this garbage and said take it up with justeat"
• "Ordered a diet coke, because any other fizzy drinks don't agree with my stomach, and I was given one of the other drinks, and now I had to sit on the toilet all night 😡."
• "very slow on taking orders and some times the meals are cold and not fresh like the chips they are mostly reheated and burgers are cold in the middle 9 times out of ten the order is wrong and not very helpful when you take it bck .too many staff standing around wen you want to order"

Cleanliness

Pros:

• "There's never a table left unwiped, the windows are sparkling and the bins regularly emptied."
• "We managed to get a clean booth by the window."

Cons:

• "After attending the sit in I was disgusted to see how dirty it was inside."
• "Not as good as other branches, the restaurant was dirty and short staffed"
• "Always get the order wrong... the place is filthy."
• "Quite a lot of grubby tables when I visited. Although there was a member of staff getting ready to mop the floor they didn't seem interested in sorting any of the tables."