KFC Plymouth - Crown Hill Retail Park Reviews Summary

Customer Service

Pros:

• "Brilliant customer service after receiving diabolical service from st.budeaux branch downhill were amazing"
• "Staff are always really friendly and helpful."
• "We were served by a very nice guy and the food order arrived promptly."
• "The lady in the till was so nice and patient."
• "Customer service was brilliant and the communication was great."
• "The staff manning the order window and dispatch window could not have been nicer."
• "Nothing was too much trouble for her. 5☆+"

Cons:

• "We placed our order but the wrong food arrived! We complained but got no response!"
• "Shocking customer service. Stood waiting for ages while staff ignore you."
• "Staff were in no mood to help, stood with their backs against the wall chatting to each other."
• "Really bad service. Waiting a long time to be served and even longer to get the food"
• "Appalling customer service 2 days in a row!"
• "Staff were lazy, and more interested in talking amongst themselves than helping customers."
• "Staff don't seem to want to be there. Very slow and not much attention being paid to orders."

Food Quality

Pros:

• "Freshly cooked zinger burgers, good chips."
• "It was cooked perfectly I think it’s the best we have ever eaten from crownhill well done the staff."
• "the food was freshly cooked it tasted great"
• "Food was excellent as freshly cooked."
• "All the chicken was hot and crispy, not soggy and greasy!"
• "food was very good"
• "food was delicious"

Cons:

• "I ordered a rice box, I opened it what a disappointment it looked like a box of sick with a piece of luke warm chicken on top"
• "Ordered 2 meals for takeaway, got home and 4 pieces of chicken missing."
• "Chips OMG 14 in a pkt, 14!! Slimy little worms with no taste, they got binned too."
• "The chips were hard like they weren't cooked for long enough and cold."
• "Food was appalling, had the big daddy meal which come with cold floppy chips."
• "The spicy wings were Luke warm and you could tell they’d be sitting there for a while!"
• "food took ages so half was cold"

Cleanliness

Pros:

• "Place extremely clean."
• "The place is kept clean."
• "Place is always kept clean and tidy."
• "Toilets clean and functional."
• "It has been clean and well presented on each and every visit."
• "The place was clean the staff were polite, friendly and helpful"

Cons:

• "Grease/slippery floor by self ordering machines"
• "The floor was filthy with litter and there were tables that hadn't been cleared and cleaned."
• "This particular restaurant is a joke, collecting, drive through, just eat it doesn’t matter they get our order wrong EVERY time!!"
• "The place was not clean and it stunk of urine as you walked in."
• "Tables & floor full of litter/uncleaned a bins overflowing."
• "Had to clean tables down ourselves as they were messy and dirty."
• "This place is the most disgusting restaurant I have ever been to the place was filthy."

Service Efficiency

Pros:

• "Staff were polite, food preparation was quick."
• "Having our food freshly cooked was wonderful."
• "The order also came out wrong with a piece of chicken that should have been on the bone but got a fillet and corn instead of gravey!"

Cons:

• "Frequently takes 20 mins+ to go through our local drive through at busy times."
• "They mess your order up after waiting 35 min to get in drive through"
• "Food was great, but 35 minutes for a boneless box for one?"
• "Drive through a absolute shambles 45 mins queuing to place your order."
• "The slowest service I have ever received, fast food this ain't."
• "Disappointing had to wait for food, then our order was given to the car next to us"
• "our order going through the drive thru was completely wrong"

Value for Money

Pros:

• "Under a tenner for two people; job done. A nice meal."
• "They have tried their best with what they have got."

Cons:

• "Charged me £10.89 instead of £7.00ish."
• "Now my same order would cost over £25 and the chicken doesn't even taste that great anymore."
• "Cannot believe how expensive the food is now!! Box meal nearly £10. Not worth it at all. Cold soft chips, small chicken."
• "The order also came out wrong with a piece of chicken that should have been on the bone but got a fillet and corn instead of gravey!"