KFC Reviews Summary

Staff Service

Pros:

• "In this KFC I found the friendliest and most helpful employee ever. WONDERFUL!!"
• "Food was served quick enough and everything correct with smiling happy till staff - so far 5 stars."
• "Giving this five stars all for the young lad who cleans the tables etc. Such a happy, and friendly lad who does an awesome job."
• "I was very pleased to be served by Melvin, he reassured me that my food was on it’s way despite how busy it was."
• "Staff was welcoming and pleased to serve."
• "Both myself and my son love KFC visiting tonight one staff member Justin made it all the more memorable, service with a smile couldn't do enough for customers nothing seemed to be too much trouble for this lovely helpful gentleman."
• "Even when it was busy the staff on shift that night still made everyone feel welcomed :)"

Cons:

• "The manager was very rude and racist towards me and other black woman, just because we asked for a bag."
• "Staff member started screaming at me for standing in front of the bin… ridiculous behaviour from an employee."
• "The service was shocking, the team leader/ shift runner Rooney told the rest of the team members to stop serving the que of around 100 people."
• "The worst experience that I've ever had in my life as customer...i went there last night with a friend of me we were in line i order mine i played for that and then my pal wanted to order he order to a guy names Darrel (worst attitude of staff that I've seen so far)."
• "Staff haven't the slightest of ideas. Chicken is cold and dry. The cook slammed the counter after I made changes to my order."
• "Cold food bad attitude of the serving staff wouldn't go back they never smile they just seem to want your cash and then they don't give a toss about anything else very unhappy about giving it one star 😕😑."
• "Staff were completely unhelpful and seemed to not understand what I was saying."

Cleanliness

Pros:

• "Very clean facilities disabled toilet and plenty of room both upstairs and downstairs."
• "The KFC in Glasgow is a road across from the Glasgow Central Station and it's a two-storey restaurant with tables both downstairs and upstairs, the upstairs is only open at specific hours but it's always been clean."
• "Food was delivered decent. Restaurant was clean."

Cons:

• "The food was ok, what I didn't like was the uncleanliness of the place, bins not empties, tables not cleaned, floor covered in food and spilled drink."
• "Tables were all dirty and no one bother to clean them, we leave to clean the table our self's."
• "The place looks like a dumpster, there is trash everywhere not being cleaned at all."
• "Good food but terrible service. Poor experience at all. Took more than 40 minutes for one single combo. Dirty floor and tables."
• "The store is also really dirty and untidy especially the toilets."
• "Really bad trays were on the floor and I slipped on one and tables were really dirty and the workers didn’t bother cleaning up the tables."
• "The place is very dirty specifically upstairs, the toilet was extremely dirty, you can see that it was not cleaned for days."

Food Quality

Pros:

• "Chicken was nice, but🍟were cold, gave 5 stars for the the staff in Argyle Street, really helpful and friendly."
• "Food was hot and tasty as always."
• "The food is hot, its spicy at just the right levels and the fries."
• "Kfc have some of the nicest chicken you can get in glasgow."
• "Love the original recipe chicken with gravy...staff were attentive and i didn`t have to wait too long."
• "This KFC does the best chicken gravy by far, it's always thick and tasty 😋."
• "Best KFC chicken I've heard for a while...in Glasgow."

Cons:

• "The chicken in the burger was pink."
• "The popcorn chicken was bland."
• "I ordered grave mega bucket and 1 of the pieces of chicken was not cooked properly there was clearly blood visible next to the bone."
• "Food was lukewarm, food ordering machines are incredibly confusing, the floor is dangerously slippery with smooth tiles that turn lethal in the rain."
• "Family bucket was awful. Meat was dry as a bone and the skin wasn't crispy."
• "The food was really dry."
• "They ran out of napkins, straws and condiments. The taste is sub par compared to other KFCs in the area."