Vue Cinema Edinburgh - Omni Centre Reviews Summary

Seating Comfort

Pros:

• "The cinema had reclining chairs, very comfortable."
• "Seats are comfy and spacious enough for a solo viewer or together with friends in larger groups."
• "The actual cinema layout at Vue Omni Centre is pretty good. Lots of leg room and the VIP seats are worth the extra couple of coins."
• "Seats were pretty comfortable, plenty of space and legroom."
• "The reclining chairs are so luxurious and you have the option to swing the wee table around to be either in front of you or out the way at the side."
• "Seats are comfi and you get lots of space for yourself and the location is perfect."
• "The seating was great! Certainly puts seating in other big brand cinemas to shame."

Cons:

• "Didn't get the seat I thought I had chosen. Ended up in a row of total strangers to watch the new James Bond movie, Didn't feel relaxed and kept my mask on throughout the whole showing."
• "We'd booked seats in row J but the rows stopped at I... this seemed to cause confusion for everybody."
• "The chairs are connected. So if someone in your row is moving their chair, you will be moving with them."
• "I would not recommend their VIP seating, these are hard leather chairs with low backs which don't support you what so ever."
• "Don't pay for a seat in row A unless you want a sore neck."
• "The front seats in Omni are far too close to the screen."
• "the seat cushion feels very hard, not really comfortable for a long seat."

Cinema Cleanliness

Pros:

• "The cinema is spotlessly clean."
• "Cinema is always clean and tidy."
• "The staff are kind and friendly. The cinema is spotlessly clean."
• "Really nice, clean and modern cinema."
• "Always clean in the foyer and cinemas themselves."
• "The toilets were well stocked and very clean as was the auditorium itself."
• "Cinema was spotless, viewing uninterrupted."

Cons:

• "The floors had been 'mopped', but it only spread the soda someone had dropped, leaving the entire area very sticky."
• "Gents smelt of urine and dried urine on floors below urinals, bad first impression."
• "The Cinema itself is in need of repairs. Standard seats are squeaking and falling apart."
• "Could maybe be doing with a facelift in the lobby/toilets as is showing its age a little."
• "The cinema was quite good, but the smell in the gents toilet was pretty horrendous to be honest."
• "Out of the 2 Vues in Edinburgh this is the inferior one. Tickets are cheap however the screens themself are a bit outdated and they often have a bad smell when you enter them."
• "Then a woman stopped us and asked us for idea nd being 15 you dont have id's so we bought tickets for a movie we didnt get to see."

Staff and Service

Pros:

• "Staff at the entrance and in food sales were helpful."
• "Great place to watch a movie. But more importantly the experience was made much better because of the friendly staff."
• "Staff did help sort it out quickly, so I'm happy about that."
• "Staff really friendly. They allow you to take your own food and beverage inside."
• "Attentive staff (one helped me reschedule an online booking to a later date, no issue)."
• "Staff are pleasant and very helpful and keep the cinema very clean."
• "Should note the staff were exceptionally friendly and helpful."

Cons:

• "Awful cinema, awful staff, awful minority of customers."
• "Staff taking the tickets were so uninterested in even trying to be polite let alone making eye contact."
• "The snack staff is the slowest I have seriously ever seen in my whole life."
• "Lately the staff have been patrolling the aisles during the film, which I find very distracting."
• "The most rude staff I’ve ever encounter."
• "Not even 1star. Unfortunately made an error booking online...wrong venue correct time. Staff wouldn't change the booking."
• "The staff made this so much easier for us, by just locking it up in a safe while we were watching the movie."

Value for Money

Pros:

• "Such a cheap price as well."
• "The revised prices are incredible - £4.99 for any film, £6.99 VIP."
• "Competitive prices make watching new movies affordable."
• "Fantastic cinema in an easily accessible part of town... and at a whole £3.00 cheaper than Fort Kinnaird's Odeon cinema, definitely worth the price."
• "The ticket prices are very reasonable."
• "Preposterously cheap - £4.99 for an adult ticket."
• "Great value at £6 a ticket."

Cons:

• "Food, as always, was extortionate."
• "However, £6.50 for a tiny hot dog."
• "Snacks and drinks, however, are pretty over priced and probably make up for the cheap tickets."
• "And £6.29 for a Tango Ice Blast - I now have to bring my own reusable straw as the paper straws just turn to mush!"
• "The food is typical, overpriced fare."
• "Standard commercial cinema, overpriced tickets and overpriced snacks and drinks."
• "The queue for ice cream and drinks etc was very long with only 2 people serving, and the prices for sweets is absolutely ridiculous."

Facilities and Accessibility

Pros:

• "The OMNi is the place to go, great choice of restaurants or just a drink to soak up the atmosphere."
• "There's a good selection of bars and restaurants nearby either in the Omni centre or on nearby Broughton St for pre-film refreshments."
• "Good cinema with many screens showing the latest movies."
• "Well located multiplex right in the heart of Edinburgh."
• "Large and well organised cinema."
• "Straightforward to have a separate building for cinemas. So it is easy to locate where to go."
• "Close to Restaurants."

Cons:

• "They've ended up putting in a film without the subtitles."
• "25 minutes of ads. I'd say maybe three mins of movie trailers in there."
• "Screen 12.....adverts before film were so loud that I could feel vibrations in my ears."
• "Watched all the trailers, ads and when the movie was meant to start, we've only gotten a black screen."
• "Good prices, but 30 minutes of ads and trailers is too much."
• "Vue hasn't moved with the times at all, offering the same basic cinema experience seen 30 years ago."
• "Absolute shambles, they dont validate parking tickets in the adjacent parking lot so on top of cinema ticket you have to pay for very expensive parking (I paid £8 for about 2hrs)."

Overall Experience

Pros:

• "The sound quality was also incredible over other big cinemas too."
• "The cinema is in a nice and easy to get to location...off from town centre."
• "Good cinema with Spacious seat, you won't be annoyed with sharing arm space next to other people."
• "Overall a great experience and would happily go back."
• "This was a pleasant experience for my granddaughter and myself."
• "Nice size cinemas. Not to big or too small and by comparison to other cinemas in Edinburgh the entry price is great."
• "Great cinema and one of my favorite go to cinemas every time I'm in Edinburgh."

Cons:

• "Sound is not that impressive at all."
• "Small screens, terrible seating."
• "The movie was good, but £12 for a seat with the springs broken is unforgivable they will never see me in this cinema again."
• "As with most cinemas in UK, the seats don't recline."
• "My popcorn was stone cold."
• "Usual selection of snacks, a bit pricey but nothing out of the ordinary for any cinema."
• "Bought tickets from one of the machines which then failed to print anything."