Cineworld Cinemas Reviews Summary

Customer Service

Pros:

• "The staff were friendly when being served or assisted with anything."
• "The staff at cineworld vary immensely in terms of their helpfulness."
• "Spoke to customer service and they have issued me new eticket which I was fine with."
• "Staff were very friendly and were always happy to help you in any way possible."
• "The staff are very helpful."
• "And they where really friendly to help us buy ticket to a big group."
• "Staff were friendly and efficient."

Cons:

• "Only one staff member selling tickets and also food and drink the time it took for customers to be served was ridiculous."
• "The customer service at the box office was horrible at responding to my complaints, denying me a refund because I had sat through more than 20 minutes (about 30)."
• "Worst customer service ever!!! It was made complicated just to buy a bag of popcorn and a juice."
• "The interaction to communicate this with the staff member there was super unprofessional."
• "when we told one of the 8 members of staff that were all stood together they shrugged."
• "The staff are not knowledgable about how a film should be presented."
• "Whoever is operating the cinema needs to hire more experienced people."

Seating and Comfort

Pros:

• "Brilliant Cinema. Great and comfy seats, great friendly feeling and warm customer service welcome."
• "The seating is comfortable, it's just unfortunate you don't always know what screen you'll be in."
• "Seats are comfortable, facilities are well maintained."
• "Seats are comfy and it’s pretty clean."
• "The seats are comfortable too and the cinema is kept clean and in good condition."
• "The seats are comfortable and have a recliner function which is nice."
• "For me cineworld is the best cinema - huge screens - lovely comfortable seats."

Cons:

• "The cinema now has some of the new screens open and the new seats are very disappointing."
• "Seating was not suitable for anyone plus size or disabled. It's a tight squeeze!"
• "They don't really work for 6 year old, they are just too light and after they tire of pressing it back they will be catapulted back into an upright position which is distracting."
• "They have these new leather seats that are so uncomfortable, I felt like I was on a bad Ryanair flight."
• "The biggest problems, for me, are uncomfortable seats (some of which are broken)."
• "The cinema now has some of the new screens open and the new seats are very disappointing. They auto recline with your weight but have no locking mechanisms which means if you adjust your position if your rear has slipped forward in the chair it moves."
• "Some screens seating looking a bit tired to be honest and the loos are always a bit smelly and dirty."

Facilities and Cleanliness

Pros:

• "Facilities comfy, clean and well stocked."
• "This cinema is rather smart looking and it was squeaky clean too- including the loos!"
• "Tons of screens, and they’re all pretty comfortable."
• "An excellent visit with nice easy access, facilities in its screens for disabilities."
• "Its not crowded and the studio is clean. Toilet is also clean."
• "The cinema and screens are always immaculate."
• "Toilets are always clean."

Cons:

• "Last visit the condiment stand was absolutely disgusting, covered in rubbish and old food piled high so you literally couldn't see the condiments on the top shelf of the stand."
• "The toilets are not of the cleanest, the first three cubicles I entered were not of a sanitary condition."
• "it's all a bit dirty really."
• "Horrible. Under staffed, Constantly under construction."
• "Toilets were that unclean we didn't use them."
• "The place was a bit down at heel too, with nobody having cleared the smaller bits of litter out from the previous showing where we sat."
• "The toilets have somehow been made even smaller, and cannot really fit someone of my plus size."

Value for Money

Pros:

• "Not cheap but not many cinemas are these days. Having said that the Mini Movies / Movies for Juniors thing is quite good value for money."
• "This cinema chain offer an 'unlimited card' where, for a monthly fee, one can have as many visits as they like over a 12 month period."
• "Great value for money with their unlimited card. Watch as many movies as you like for 17,99£ brilliant services."
• "The ticket prices were quite reasonable, and the availability of an unlimited care discount for the special screens."
• "Tickets weren't too expensive too and student discount is available."
• "Cineworld card is great value."
• "The cinema card that they sell offers unlimited cinema trips for £15 a month which is a great deal."

Cons:

• "The worst selection of concessions, and the worst quality of those."
• "Yes, the tickets, food and drink are vastly overpriced but this is the same in any modern day cinema unfortunately."
• "The price is also increased again. At a time when other cinemas have lowered the price to compete with streaming services to about £5 a ticket, cineworld is now over £11!"
• "The food was relatively poor quality and parts of the business (e.g. bar area) are worn and ugly by current standards."
• "I love the fact they offer the IMAX experience just wish it didn't cost so much on top of the normal ticket price."
• "Very expensive place in terms of both ticket prices and food/drink."
• "The prices are quite steep, as is often the case, but the prices of sweets and popcorn etc are incredible - e.g. £2 for a bottle of water!"

Experience

Pros:

• "Had never even heard about 4DX until I came to Edinburgh and I watched 'The Creator' at Fountain Park which was a totally unique experience."
• "The IMAX screen, with its ground-shaking capabilities, truly stood out."
• "All these factors made my experience pleasurable."
• "First time in Cineworld, went to see a 4d movie avatar it was fantastic a great experience will definitely be back."
• "I just saw star wars in the Imax here, the picture quality and sound is amazing."
• "Watched the 4dx movie and it was awesome."
• "I enjoyed both the 4DX and ScreenX movies, which were incredibly exciting and thrilling experiences."

Cons:

• "Only downside, the 4D screen is in the small side and not as good as a proper iMax 3D."
• "Not good, didn't like it... one star is too much for Cineworld :( :( :("
• "Vue Omni just make Cineworld look stupid. We are never going there again."
• "Would not visit again."
• "Literally had the worst movie experience watching avatar 2 with a bunch of highschool kids walking around and chatting through the entire movie and a parent with 2 screaming kids who refused to ask them to quiet down or take them out of the cinema."
• "Unfortunately my experience was ruined by the lights that must stay on above the stairs."
• "Overall, the service and associated services are a let down relative to other cinemas in Edinburgh and compared with others that I have visited here in the UK."