ODEON Luxe Edinburgh West Reviews Summary

Temperature

Pros:

• "The arabian nights, one with three mixed flavours including pomegranate are wonderful."

Cons:

• "It was roasting in the cinema, 5 of us all felt the same. Temperature was baking."
• "Avoid during the summer, spent 2 hours sweating on the leather seats."
• "Went to see a movie at 9pm in the evening. It was a summer's day and quite warm but the cinema was boiling!! Far too uncomfortable for us."
• "Last 3 times we have been its been too hot in the screen we have been in."

Customer Service

Pros:

• "Vito delivered 10/10 customer service to me and my friend today at Odeon."
• "Really helpful staff."
• "Went to see Bohemian Rhapsody for the 2nd time and our host Bola has to be commended for her helpful and friendly greeting on each visit."
• "The service has always been quick and friendly."
• "Staff friendly and helpful."
• "Really friendly customer service."
• "Staff as always are fabulous, friendly and attentive."

Cons:

• "Bad service no way off contacting the cinema for lost property."
• "The service on this day was slower than usual."
• "Some staff behaviour in food court is looking rude with customers."

Seating

Pros:

• "Beautiful inside with every seat reclining."
• "The seats here are wonderful. They are faux leather and have an electric recline function."
• "Really nice cinema, every seat is a recliner seat with little table. So much space around you."
• "All screens have the leather electric reclining chairs, and it costs less than most of its competitors' standard screens."
• "Very comfortable seats with adjustments."
• "Every seat is a recliner seat with little table."
• "The comfortable reclining seats and little tables are a fantastic touch."

Cons:

• "Went to see spider-man. Picked reclining seats. B6 Was broken."
• "Recliners that didn't work being unbookable."
• "However disabled bays are few and a very long way from the actual entrance."
• "They really don't recline enough so they're not actually that comfortable for a 185cm person."
• "But nearly have the seats are broken and don’t recline fully, some don’t recline at all."
• "My buttons weren't too great, had to push a bit with my legs to get the chair back to the upright position."