The Willow Tea Rooms Reviews Summary

Atmosphere & Decor

Pros:

• "The architecture and decoration also wonderful."
• "I'm a huge fan of Margaret Macdonald and I could feel her presence here within Rennie's design."
• "Very nice environment."
• "Atmosphere in there is so relaxing, especially is you have a window seat."
• "Lovely tea-room with Mackintosh style high-backed chairs giving each table a secluded feel."
• "Great ambience and stylishly furnished to match the history of the building."
• "The most spectacular thing is the decor. It is gorgeous inside."

Cons:

• "Poor compared to the Sauchie Hall St tea room experience and surroundings. More cramped. Less real architecture."
• "The atmosphere was loud with metal music in the background, the seats were so cramped I could hear other tables conversation."
• "The atmosphere is fine; a little more casual than either of us expected."
• "It did feel slightly overcrowded."
• "A kind of mixed vibe here it just seemed to lack in atmosphere or character, there was no music in the background just the noise of traffic from the open windows."
• "But it's very claustrophobic. High back chairs all very close together."
• "Was sat at the back which is a dark dull space."

Service

Pros:

• "The attentive staff made sure every part of our experience at the Willow Tea Room was a friendly one."
• "All was extremely hot, quick service and really friendly."
• "The staff are patient, kind, and friendly."
• "Staff could not have been nicer and very accommodating to little children including providing colouring books etc for her to play with."
• "One of the best service I've ever gotten."
• "The staff was very friendly and attentive, despite being full of people."
• "Customer service is beyond excellent."

Cons:

• "Service was very poor - cold soup that was still cold after sending back."
• "Welcome was friendly, but generally staff didn't smile a lot."
• "We had booked ahead of time but when we arrived we still had to wait a good 15 - 20 minutes for a seat."
• "The service was too slow and not communicating with each other."
• "Tea cooled by the time the food arrived. Bread and scones dry."
• "Basically this place appears to prioritise profit over quality of service 🙁"
• "The service from Lee was exceptional."

Food & Drink

Pros:

• "Really nice cheese and fruit scones, yummy cheese and cake cakes."
• "Food was delicious."
• "Darjeeling tea and scrambled eggs with salmon and avocado on a toast were delicious."
• "Scones freshly baked, moist on the inside and the perfect bite on the outside."
• "The haggis, neaps and tatties are especially good and the cakes are just as delicious."
• "The sweet options were too much to not try and they did not disappoint! Lemon meringue pie and the famous Mackintosh meringues."
• "The tea selection and sweets are fantastic."