Currys Reviews Summary

Customer Service

Pros:

• "I was greeted by a friendly staff member they came with me and carried the box to checkout cos i have arthritis."
• "Really helpful assistant went above and beyond to help me."
• "The staff at Curry's is another highlight of the shopping experience. They are knowledgeable, approachable, and always willing to assist customers."
• "I had an issue with a device that needed a warranty-enabled replacement and I was seen to by two very helpful employees; Hannah and Julia."
• "Peter at the Luton branch was amazing, sold us a Samsung TV a couple of weeks ago. He had great service and was kind and funny!!"
• "Thank you Saif for your help with my new mobile purchase on Tuesday. 11 out of 10 for sim transfer, start up and multi tasking with two customers."
• "The help l received today was excellent. Mark whom helped me to get things set up on my new tablet was second to none."

Cons:

• "Absolutely a joke been standing in curry For 20 min I think I'm the wrong colour staff are absolutely rude and unfriendly."
• "Disgusting service once again, guys chatting in middle isle to themselves."
• "Great products, however the staff are so rude and dreadful."
• "What i hate about Currys is the awful customer service, arrogance of staff who think they are superior to you and the dont care attitude."
• "Staff are very pushy and employ guilt-tripping tactics to try and sell you add-ons to products that you just don't need."
• "Went into the branch and 3 members of staff were having personal conversations and ignoring customers."
• "The so called deputy manager Sharma is a joke no customer service skills at all, her attitude is disgusting!"

Product Availability and Stock

Pros:

• "Prices are as good as online, glad to see Curry's are still going."
• "Delivery is efficient plus removal of old items for £20 is well worth it."
• "I do like this store it's spacious with a lot of stock on the floor and it has tons of products in store from little to large items."
• "Very affordable and huge collection."
• "It has a huge range of goods from toasters to state of the ark computers and software."
• "Great product range."
• "Well stocked, if you saw something online but not in the shop, ask, they have lots more stock in the store."

Cons:

• "20 of staff gathering, few customers mostly like in museum sightseeing. I want just now only stupid DAB radio. There were few to see but all out of stock."
• "So today we were looking at getting a new pc, a new hoover and a tumble dryer... it turned out it wasn't in stock and had to wait for delivery."
• "Been to the Chaul End Luton branch twice to buy an item. Both times been ignored by staff."
• "Never had any luck making a purchase in this store recently... Several times I have visited."
• "Went to look for a new tv and there was very limited availability, signs and prices under each tv were incomplete."
• "The product i wanted wasn't available at the moment."
• "They do not have a lot of the items on display."

Store Experience

Pros:

• "The store is organised well and products vary from washing machines to laptops to printers."
• "A very good service from Mahir, I went to pick my phone which I ordered a few days ago in the store, Mahir gave me a discount and my money back in the card without me asking for it."
• "Sometimes the people serving are very understanding, friendly, helpful and nice."
• "Curry's Electronics in Luton is a tech enthusiast's paradise."
• "Easy to find from the M1."
• "Great store with lots of good and sustainable products."
• "I really enjoyed the inshore personal experience, long live real shopping as opposed to online."

Cons:

• "The whole point of physical stores is so you can pop in, buy what you want and go home. Apparently, part of the shopping experience is being ignored by multiple members of staff."
• "No prices or details on the TVs. Asked staff, was told that the information is on the advert playing on-screen."
• "Now in dispute with parking company who claim I stayed for over four hours. Hit with a £175 fine when I have not done anything wrong is so stressful."
• "Unfortunately Currys trip resulted into a £170 parking ticket that am still challenging with little success."
• "Been going to luton branch for 15 years now but its going to the dogs in my experience."
• "Too many staff standing around chatting when only two staff on the tills."
• "Would now only use Curry's as a last resort."