Currys Reviews Summary

Customer Service

Pros:

• "The staff is very cooperative and help in selecting the computer we want to buy."
• "James and Ash were amazing, very friendly very helpful."
• "We were greeted by a chap called Mike in the Knowhow section, straight off the bat he couldn't do enough to help us."
• "The team member, who served us was extremely knowledgeable, very polite, nice and smiley girl. Her name is Saloni."
• "Just popped in here to get a laptop for Uni. The advisor Uddin was very helpful and friendly."
• "A big store with very kind and helpful personnel. Facilities for the disabled. A very large selection of products."
• "Great customer service from the guys here."

Cons:

• "This was a painful experience."
• "They refused to exchange for the same product or order a new one as a replacement even though I had an extended warranty and the product was faulty."
• "Instead of being helpful and offering an alternative, he said no and we can't stock everything then walked away."
• "Some of the staff lack of Tech/equipment knowledge. Rude staff, need further training or monitored on customer service / how to handle customers."
• "Dave the so called store manager needs training on his customer service skills."
• "I had a horrible experience with the customer service team."
• "Absolutely disgraceful customer service."

Product Availability

Pros:

• "The store is well spaced out, and each section is easily identifiable. They have up-to-date appliances and electronics."
• "A whole range of home appliances and electronics."
• "The store has a huge range of products, many of which are also found online."
• "Great choice of products over the whole store not just on specials."
• "The store is quite large and well laid out with 2 floors of goods."
• "Good stock, two floors so a decent floor space to display a wide range."
• "The store itself it’s nice and big. You get to see a full range of products."

Cons:

• "Selection was ok, but I was looking for a decent hairdryer, but they don’t have them in store."
• "As usual with Currys, what is in the showroom is not necessarily available."
• "There are models in the shop but most of them are unavailable & cannot place order even to reserve."
• "The wooden stand we wanted was boxed and the staff refused to let us see what colour the wood was."
• "Everyone there was really nice and helpful apart from one grumpy person."
• "A lot of this products are not available in the store."
• "Unfortunately the stock for some of the laptops were not available at their store."

Staff Attitude

Pros:

• "Helpful staff but not enough of them on the weekends."
• "Staff all were polite, friendly, not pushy and just helpful."
• "Really helpful member of staff (Anthony) helped me by giving me details of two built-in ovens I was considering purchasing."
• "Ify (mobile expert) you are the best with excellent customer service care, good listening skills, respect, supports/advise customers according to their needs."
• "Terry and Ash were grateful. Very knowledgeable about their departments, left me feeling that I knew all that there was to know."
• "Staff are a lot and are on ground to assist. They are very helpful and have adequate knowledge of their merchandise."
• "When you find them and ask them questions staff are knowledgeable."

Cons:

• "In store service was passable, although instead of staff trying to serve us it was more a case of 'who's turn is it, oh alright then' with full-on eye rolls from the young female staff on shift."
• "The staff are clueless to know what comes with the item."
• "So unorganised!!!!"
• "Never any staff around to help."
• "This place is understaffed and in need of new ground management or something!!"
• "Staff at the store are the most unhelpful of any store that I have visited."
• "Staff don't appear knowledgeable and are just interested in their commissions."