Currys Reviews Summary

Customer Service

Pros:

• "Exceptional and lightning-fast service!"
• "Extremely helpful young man who greeted me with a huge smile as I entered the store."
• "The next staff member was SO HELPFUL."
• "Good large store helpful and friendly staff particularly when picking up online orders or returning things for repair/replacement to the knowhow team."
• "I had the most amazing service yesterday!"
• "Excellent customer service from Erkan. He went out of his way to deliver excellent customer service."
• "The staff were very helpful and gave me useful advice about different types and cost."

Cons:

• "Very incompetent staff. They are very insensitive."
• "Avoid Curry’s and specially this Old Kent road store!!! Worst curry’s I have been! Useless manager."
• "Went in to buy a laptop, after half an hour of looking through the different options without being offered help once."
• "It's ok, good selection but customer service is not good."
• "not much in the way of assistance on the shop floor."
• "No customer service. All the employees ignore you completely."
• "Terrible! Selling obviously refurbished laptops that do not work properly!!!"

Staff Interaction

Pros:

• "Staff are always welcoming, friendly and go out of their way to help you."
• "Both of the staff who helped me were very helpful and professional."
• "Always staff ready to help or point you towards the person that specialises in the product you are looking into."
• "Nice, friendly and helpful staff."
• "Staff very competent. Thanks to Jerreau for his excellent customer service and advice."
• "The staff were helpful and had the knowledge base you would expect."
• "Very helpful and youthful staff ( who know all the best tech)."

Cons:

• "I came to your store on 13.11.22 and felt as though I was being followed by a member of your staff."
• "Service in store wasn't so bad. There was no one on the floor where I was viewing items available to help."
• "Once upon a time you could pop into the store and buy the product you wanted to buy or at least look at it first."
• "Some staff: 10/10 The other half of staff: 1/10"
• "Avoid. Overrated, overpriced, bad customer service, lack of proper choice between items."
• "The customer service could be improved."
• "Went in with a very good friend to see how the staff deal with returning a faulty phone."

Product Availability

Pros:

• "They managed to source me one of the rare mirror finish silver versions."
• "Looks nice huge shop?!!, staff I had gave good customer service unfortunately they didn't have the Motorola G6 phone in stock."
• "Large Currys with plenty on display."
• "Good stock, you'll find stuff on display or on sale that's not anywhere else in London."
• "It’s good for mid-range stuff and there’s lots to look at and compare."
• "Large store, has everything you could need."
• "This shop has got everything needed for tech."

Cons:

• "Had to pull a staff member away from their chat to try and buy it, only to be told it's not in stock."
• "Walk into this shop you can see many laptops there. But when you find some you like to buy, you are told it's not available."
• "I was there 3 times but unable to buy a laptop."
• "Once again, excellent service from Sergio."
• "Having reserved an item, I arrived to be told it wasn't in stock."
• "Ordered a tv 2 years ago and they messed up the delivery so badly it took days to arrived."
• "Every product I wanted they didn't have in store I was told to order it online."

Store Experience

Pros:

• "Covid19 compliant store, operating a one in one out policy."
• "The store is well laid out for simply browsing the latest technology and domestic appliances."
• "Excellent system for click & collect, no problems notifying them that we had arrived."
• "Store was bright and clean and as always staff were friendly and had great product knowledge."
• "The store has good access with onsite free parking for customers and disabled bays too."
• "Levelled access to enter the store and there's a lift to go upstairs."
• "The store has 2 floors packed with latest electronic appliances and domestic equipments and machines."

Cons:

• "Curry's/PC World delivered me a smashed LG TV."
• "Really terrible service at this store."
• "Horrible management #DISAPPOINTED."
• "Not a bad place to shop for appliances. But the layout of the place is a little confusing."
• "I was mistreated in the store and made to feel like I was the problem."
• "The last two visits have been disappointing with not enough staff, rude and did not have time for me."
• "It appears that the Management of this store are not managing the business."