Currys Reviews Summary

Customer Service

Pros:

• "Was accompanied by a friendly chap named Andre who explained everything swiftly and thoroughly."
• "If you want to come and shop a store that has a dedicated team helpful and working tirelessly, managing well customers in a large queuing on his own as the same time, inspecting, investigating any device fault that is being brought by a customer is Omar."
• "i am very happy because I have receieved amazing customer service."
• "I visited the shop to have a look at wireless headphones. They had a good range and the sales person was knowledgeable and able to help me with my questions."
• "Honestly had the best experience at this branch needed 2 laptops, a printer and a whole load of office equipment where I was helped and guided through the whole process by the manager Martin and sales assistant Hector Fernando."
• "Honestly customer service is on Poiiinttt, especially Aris, I appreciate your time and effort honestly if I had a golden star I’d give you one!"
• "The staff member in the camera section was very warm and welcoming and assisted us adeptly without being overly intrusive."

Cons:

• "The worst customer service I have ever received."
• "Really poor service. Kept my laptop for 6 weeks when it just needed a new battery."
• "Awful customer service. Staff standing around doing nothing, gets defensive and rude when called out."
• "Terrible customer service. I bought a hard drive yesterday after an employee told me that it was aluminum."
• "Terrible, brattish staff, was there for about 35 minutes and got nowhere, spoke to 2 staff with a very unnecessarily hostile, aggressive attitude."
• "Appalling customer service."
• "Extremely rude and useless staff that don't know anything about the tech they are selling."

Product Availability and Stock

Pros:

• "The website tho is awesome!"
• "The item arrived at the store as booked with Currys."
• "On an easy to use website giving all the information needed, they had the cooker we wanted, at a good price and deliverable without complaint to our remote location."

Cons:

• "Went in to buy a laptop after checking that it was in stock in store. Asked the man if he could collect the item for me but he said it was out of stock."
• "After another 10 minutes, we then got customer service and the product which we were told WAS IN STOCK AT THIS CURRYS was NOT in stock."
• "7 days delay in delivery then the parcel is lost."
• "Click and collect service is non existent in this branch."
• "Please tell me why when I placed an order, it was written on the website that I could pick it up today... it turns out that not so!!!!"
• "Came to buy some PS4 games. And Nintendo classic mini that's on display. Went to the til ready to pay and I've been informed every single product I want to buy that was on the display is out of stock."
• "They display cards and boxes that are out of stock but you only find out after waiting 20 minutes in a queue to pay."

Staff Attitude and Competence

Pros:

• "He has helped me to fix it so quick! i am so grateful for such good people and quality service!"
• "Sometimes you have to wait a little while to get help but the staff do know their stuff."
• "Weeks later I went back determined to buy my computer there and was surprised by the service and knowledge of the staff. Bought a new laptop, great price."
• "Hector is a very friendly staff member who makes funny Witty jokes, smiles a lot and gives us a fantastic experience."
• "Their customer service was impeccable, they were knowledgeable, honest, helpful, funny and courteous."
• "A gentleman by the name of Omar Omar in Tech Services was outstanding. He showed enthusiasm, humility and took ownership of the problem that I had with my tablet."
• "I was helped by one of the Managers, Mohammed. He was professional, patient and efficient. My laptop issues were resolved quickly."

Cons:

• "Absolutely ignorant, impolite to the point of rudeness and not interested staff!"
• "Lowest service you could ever find.😤"
• "Manager helpful in sorting out an exchange. Queue signage poor. Team Knowhow, seem less interested in dealing with customers."
• "Better to shop online than visit the store, mostly staff seem uninterested in helping."
• "Store staff friendly and polite, however unfamiliar with their own refund / faulty goods procedure."
• "Full of staff walking around and not competent at all."
• "Staff were unprofessional and seemed like it was an inconvenience to go and check in the stock room."