Address: 94-98 Oxford St, London, W1D 1BZ, United Kingdom
Phone: +443445610000
Rating: 3.7
based on 176 reviews.
Customer Service
Pros:
"Fantastic staff not in your face but very polite and knowledgeable."
"Naz was great in helping me organize a return for a TV that didn’t fit my stand, and answered all the questions I had about other similar products."
"Went here a few days ago to buy a laptop... The guy who served us was called Anthony. Was very helpful, polite. Very good at his job."
"Excellent customer service!!!! the guys really know their stuff and were very helpful."
"As a customer who recently received assistance from representative Jawad, my experience was nothing short of exceptional."
"Fantastic service from all staff members, particularly Ruben and Noura, who really took their time to help me find the right product."
"Gerald at Carphone Warehouse, thank you. I was replacing a mobile I'd had for 4 years and Gerald was the most helpful, knowledgeable, considerate and friendly member of staff imaginable."
"Had a really great experience here. Was buying a TV for the first time and Zed, one of the staff members, was incredibly knowledgeable and helped me work out exactly what I needed."
Cons:
"Thought I was the only one who had a bad experience... Staff here are not helpful, no customer service."
"Bought an Apple MBP and Beat Wireless earphones at this branch... Both purchase experiences weren’t great. The lack of knowledge of stock availability and processing my payment were shockingly bad."
"Disappointing. The staff left my bank card and driving license on the table visible, while other customers presented around the table."
"Needed micro SD cards... Had to wait a bit for help to get the product off the shelf as most items have security locks on them."
"Went one day and asked for GPUs and other PC parts, said they were out of stock, went one week later and still were out of stock."
"Went in to buy a new laptop and external keyboard. Lots of staff but all ignored me."
"Don't usually post reviews of retail stores but shout out to Manny and his team for outstanding customer service."
"Worst retail experience I’ve had for quite a while... Waited for quite half an hour upstairs to be served."
Product Availability and Stock
Pros:
"My Bose headphones were bought here for the same discounted price as I saw on Amazon, so, a great deal."
"All kinds of electronics appliances and devices are available here (good stock), a lot of display in case one wants to see the real deal."
"Currys on Oxford Street is a tech enthusiast's dream. Hosting a vast array of electronic goods from home appliances to the latest laptops."
"Staff were pleasant, when I managed to speak to someone. But didn't have item I wanted in stock."
"They have got a good collection of Gaming chairs and laptops. I got my Razer Iskur X chair at a discounted price of 249£ excluding delivery."
"Service really needs to be improved. Staff are bored and not interested in helping. Some key products - went in looking for Sony MX4 headphones (not there)."
"I have to give a high score to reward the staff for their patience in handling my unusual and time- consuming method. Currys PC World has a good range of gadgets and home appliances, with regular bargain deals."
"This branch of Currys PC World has a decent range of laptops, phones, electronic equipment and accessories."
Cons:
"I bought a headphone of skull candy one of the most expensive brand… quality 0 after I plug off the cable come off damage and faulty."
"Lack of knowledgeable staff. Redirecting me in different location to find my product. Didn't even have it in stock."
"I visited this Currys today because they had a huge display of Oculus Quest 2, which a lot of boxes on display... They did not have any Oculus Quest 2 in stock."
"The product range is immense, covering every category from home entertainment systems to kitchen appliances."
"What is on the website and in-store are different. I came to buy steam iron Murphy Richards and the staff has no idea if they have it."
"I went to Currys on Oxford Street on Oct 12 to get a 55” telly and Man was incredibly helpful... Would definitely re-visit the store should I look for other electronic appliances next time."
"Good store to buy some premium quality electronics and accessories, though all the times I visited, what I wanted was never available, they had to place an order for it and deliver to my place the next day."
"Tried to buy a Lipton and they say thet thay don't have there and we order online."