B&Q Edinburgh - Hermiston Gait Reviews Summary

Customer Service

Pros:

• "Ian was super helpful when it came to my DIY project, that’s what made the difference and is worth the extra penny."
• "We found the lady on the paint mixing extremely helpful."
• "Excellent customer service from Jim (garden/plants department)."
• "Excellent customer service from George the store manager and colleague Jordan they could have been any nicer and so very helpful."
• "Stephanie went above and beyond to help me today."
• "We were served today by Daylene, she had outstanding knowledge of the hardware department, her recommendations were innovative and ideal, any alternatives proved more than suitable."
• "Staff could not have been more helpful especially the young girl in the paint section."

Cons:

• "Unbelievably bad, comical in fact. Returned a faulty paint stripper (hairdryer type) as it didn't heat up."
• "Member of staff I spoke to wasn't very helpful."
• "Incorrect advice given by one of the staff, so items purchased are not suitable and will be returned."
• "Had an encounter with one of the managers (can't remember the name possibly a blond folk) and he was so unhelpful and wasn't willing to help me even a little bit with my situation."
• "Not very helpful staff, the guys at the wood cutting part seen me standing waiting to speak to them and they walked away. Rude as."
• "Tried to order flooring last night, cash point guy couldn't do it he 'wasn't the flooring guy', customer service couldn't do it she 'didn't know how to take an order'."
• "The gentleman (being sarcastic here) with dark hair in mid 40ies or just looking tired was the most unhelpful and with the most careless attitude I have ever seen."

Store Experience

Pros:

• "Usual B&Q but a very large store so they've got it all from building materials for the pro's to paint and paper for the diy's, they're always happy to help so if you can't find what you're looking for just ask."
• "Good DIY shop with different varieties. Good stock."
• "They've got a good range of DIY equipment for a decent price."
• "An excellent selection of plants were being well looked after and sold at very competitive prices."
• "Love this shop. We found all the things needed from our new house: Farrow and ball paint, wallpaper, wooden floor, toilet, shower, garden things, bbq, tools, insulation boards, plants, garden table and more."
• "This is a very large store on a site with a few other shops like Tesco and Krispy Kreme! Plenty of parking."
• "An amazing selection of everything you could need for DIY. Its so big you need a GPS Tracker to navigate the miles of aisles to find what you want without being distracted from all the other items you would have liked to have bought on the way."

Cons:

• "Going downhill now seniors no longer have discounts on all products in a Wednesday. Poor decision by b+q."
• "Big store but you have be very careful with the pricing. Example :- I went in for a pot and potting compost. Found a nice pot but the price above seemed very reasonable and no price below! So I asked an assistant who wasn't sure but went to get a hand held computer and then said it was on wrong shelf!"
• "Be warned! Parking here, the retail park will use completely unreasonable parking charges against you."
• "Don't visit between 16:00 and 18:00 weekdays due to the gridlock caused at the M8 roundabout junction - it's your only way out."
• "I found it awkward to find what I wanted as the aisles were not well signed."
• "We went to look at kitchens. Most of the ones on display have been discontinued."
• "Never seem to have what I want, or a choice."

Pricing and Stock

Pros:

• "There are sanitising stations at the entrance and throughout the store."
• "Ok....just wanted to give a shout out to Willie, B&Q store adviser at the Cutting Wood section. Didn't even know B&Q offered this service."
• "A huge B&Q store with lots of knowledgeable staff to guide you to the right isle."
• "It didn't take long to get served at the check out."
• "Staff are extremely knowledgeable and bend over backwards helping customers."
• "Prices are really competitive and lot of choice for bathroom's stuff."
• "Still think it's madness that Screwfix (owned by B&Q) is just around the corner and sells a lot of the same stuff for 1/4 of the price."

Cons:

• "Staff presence is non-existent and shelves are poorly stocked."
• "Lots of items out of stock. Stock is damaged and messy."
• "An absolute rip off. Cheap stock at ridiculous prices."
• "Some stores have a clear line to queue in this one seems like more of a scramble."
• "Trouble with B&Q now is they have a virtual monopoly. So they don't need to improve their stores, they don't really need to decrease their prices, they don't need to have stores in more convenient locations."
• "Most disappointing aspect of the visit was the staff, helpful but not all that friendly."
• "Overpriced compared to screwfix/amazon."