B&Q East Kilbride Reviews Summary

Customer Service

Pros:

• "Great B&Q !! Staff are helpful and friendly."
• "Kitchen planning appointment was excellent."
• "A huge thanks to all the helpful staff who helped me with a problem I had been struggling with."
• "Very helpful staff got special hinges for a corner kitchen cupboard 165 degree hinge."
• "Great customer service from Karen in garden aisles."
• "Visited today and could not be more impressed with the service by all the staff but in particular Paul."
• "Staff are genuinely nice and helpful...not just because it's their job."

Cons:

• "Absolutely ridiculous customer services asked one of their abrupt employees if they done a 4-8m in timber said no went round and low behold I found 4.8m timber."
• "At the front desk we were treated appallingly, no one knew anything."
• "Very poor waiting in a queue at returns and member of staff brought another customer to the front to be taken ahead of everyone who had been waiting."
• "Nobody is interested in showing you where a product is its been like this for years."
• "The worst place ever I had to wait 10 days for my delivery and it’s never turned up."
• "Two members of staff rude and unhelpful after spending 10 mins looking for one."
• "I found the staff member to be unhelpful, arrogant, rude and condescending."

Pricing and Stock

Pros:

• "Sometimes I compare it with Amazon to see if I can get the same tool cheaper, and sometimes I get it cheaper online."
• "It all cost me less than a hundred pounds!!!"
• "Their prices sometimes very good and reasonable they have good offers."
• "Items decent price."

Cons:

• "B and q have a trade section and in under a year they have put up the prices of plaster by more than 20 %."
• "Alot of items out of stock."
• "Never has the items it says it has plenty of."
• "East Kilbride has got to be the worst store anywhere in terms of stock or items available."
• "Very overpriced comparative to screwfix."
• "Can be pricey at times."
• "I guess that everyone must have had the same idea as me for painting their house as the shelves were stripped bare."

Store Experience

Pros:

• "Used the click&collect facility, ordered on Friday collected on Saturday."
• "B&Q was an awesome visit last week."
• "It's very well spaced out and organised so things are easy to find."
• "This particular store has good stock of everything, great choices of different products."
• "Its a BIG shop. Lots to look at and buy."
• "Despite a long queue to get in, it only took ten minutes and once we found what we wanted we got through tills very quickly too."
• "B&Q is one of my favourite places, I usually go there for improving my home and buying tools."

Cons:

• "Only slight crib was only 1 manned till open & there was quite a queue."
• "Placed a click & collect order, which was accepted and paid for. Arrived and half the order was out of stock."
• "Not very organised covid wise."
• "It's quite difficult to navigate and finding a staff member is always a bit of a mission."
• "I will never shop in this store again."
• "Shocking experience at this store today."
• "Current lockdown situation is of course making trading difficult for all but B and Q seem very sluggish and disorganised thus far."