B&Q Paisley Reviews Summary

Customer Service

Pros:

• "Great visit. Gerry at paint mixing, went the extra mile to help me - nothing a bother to him."
• "Staff are very helpful."
• "The guy quickly checked it and then took me up to the aisle to grab a brand new one without any fuss."
• "I received great customer service today from a guy called John so had to leave a review!"
• "Excellent staff. Very knowledgeable and helpful."
• "Went yesterday and had a great member of your staff help me George the plumber went out his way even though the stuff I needed was not his section great service by George made sure I had everything I needed and went out his way."
• "What amazing & knowledgeable Craig & Kirsty were today."

Cons:

• "No social distance being kept in store! Could not find what I was looking for and no one around to ask!"
• "Got to say I'm shocked went to this B&Q looking for a few lengths of covings not too sure which one to buy as I had a small cutting to try and match I picked one and asked a boy who worked there to give me a hand picking as I wasn't sure if that was the right one I was looking at he said 'that's as close you'll get mate' then walked away not even trying to help me I looked for a while longer and finally found one that matched exactly. Useless."
• "Terrible customer service. Guy too busy on computer to give me his attention."
• "Service always shocking here. Always having to search the store for someone to help, then when you finally find somebody, it’s not their department or young and inexperienced."
• "The woman I got her attitude was terrible felt as if I was being told off for not having receipt quite abrupt."
• "Unprofessional, rude staff. Mirren and her colleague Amy at self checkouts need training in basic manners, customer service and in racism."
• "The customer service staff at returns really shouldn't be dealing with customers, they are rude and obnoxious."

Store Experience

Pros:

• "Wide range of gardening plants and equipment. Great range of DIY materials."
• "Enjoyed shopping for the first time since lockdown."
• "Well stocked store big car park."
• "Seems well stocked went in for paint samples and also had a wonder round the garden centre."
• "Everything clearly priced, plenty staff, well stocked."
• "The garden centre bit always have some good stuff in."
• "There is a large outdoor space for garden, patio plants and flowers."

Cons:

• "Stock levels online don't always reflect stock levels in store."
• "Shocking place, 1 star is generous."
• "The staff are sparse and some are downright rude I am thinking of an older gent!!!from NE Eng very brusque and unhelpful on more than one occasion!"
• "Treat there customers like animals, visited this dump of a store yesterday with children and and elderly disabled lady and of course they needed to use the toilet before we could shop."
• "Seen a woman (called Fiona) be extremely rude and aggressive towards an Asian family."
• "Went in this place looking to look at some work trousers and was watched the hole time while walking round the shop."
• "Poorly staffed not enough staff on the shop floor therefore a lot of crowding/ queuing at certain departments insufficient stock on shelves."

Product Availability

Pros:

• "Click & collect handy if the stock is there."
• "Self scan section at till area so very quick to get in and out."
• "Massive store. Got everything you need."
• "Exactally what you expect from b and q. In this case bigger than average store wide range of products and some good deals."
• "Great shop with great staff and massive selection of stock."
• "No queue, got everything I was looking for in the garden section."
• "Very helpful and friendly staff, got my item and left, good shopping experience."

Cons:

• "I am now looking online for a cheaper supplier as I have 45 days to return the goods for a full refund."
• "It’s never stocked with the things you need."
• "Service has dropped."
• "Good big store, whenever theres stock! Always no sand and other stock, for a big name store it's never got stock and have to go to darnley store as they have stock."
• "They don't stock the same stuff they sell online so it's a waste of time researching then going."
• "Usually poorly stocked, 50/50 chance they'll have what you're looking for, worth checking stock levels online before heading there."
• "The range of tools and adhesives on offer has become very restricted."