B&Q Belvedere Reviews Summary

Staff and Service

Pros:

• "Staff are all very polite and no problems at all there."
• "Always nice, clean, with good stock where you can find everything you need. The employees are nice, polite and professional, always there to help."
• "The staff actually want to solve your issues and genuinely want to help."
• "Staff very helpful and polite."
• "Helpful and pleasant staff."
• "Friendly staff and huge selection."
• "We were assisted by Greg in the kitchen furniture department he was so helpful."

Cons:

• "But let down on tills only one till open this is not uncommon these days cut backs on staff."
• "Very rude staff member in the painting section (sunday 06/02/2022) Black male member of staff with long hair ignored me twice when i tried politly to gain his attention by not helping me at all."
• "It seems that B&Q purposely employ inept people who don’t want you to talk to them or ask questions."
• "Ignorant staff! At least the ones which I’ve meet yesterday."
• "Customer Service staffs when returning items are nightmare. Difficult to have a conversation with them and their body languages 😕 😪"
• "Staff don’t know where anything is, another customer helped me out."
• "The staff is very rude & seems endlessly bothered if you address a question."

Store Layout and Stock

Pros:

• "Fantastic store great range for professional or home diyers."
• "It's clean, has space to move around, I found almost everything I needed."
• "They have literally just about every product you could want."
• "I found everything here and more choice."
• "A big store which has everything you would need DIY wise. Plenty of car parking."
• "The shop is huge and sells a great variety of things."
• "Place is clean and well stocked. 100 times better than neighbouring B&Qs in and around South East London."

Cons:

• "Really hard to find as store is spread all over, with items you would have thought being in the same place being the opposite end of the store."
• "Not a lot of stock, haven't kept much in since lockdown."
• "Poor quility items. Out of 6 cabinet bases 3 had to be returned and the rest had missing items."
• "Very poorly stocked for drill bits."
• "Don't always have what you want to buy, also staff have no knowledge of their stock and if you ask them a question they don't have a clue what you're asking for."
• "Shelves are chaotic and the whole place needs a good stock take and clean."
• "A disappointing visit today. I was looking for wallpaper and had a few patterns in mind that I had seen online. Unfortunately a lot of shelves were empty."

Pricing and Checkout

Pros:

• "Very reasonable prices and the staff have always been able to answer any questions I have and help me find what I'm looking for."
• "The prices are B&Q prices: quite reasonable for most of the items."
• "Good products, good stock levels, not bad prices."
• "Used the click and collect service. It was much quicker than the 1 hour wait given on my order - was ready in 20 minutes."
• "Smooth running of tills. All good and covid secure."
• "The q maybe long but it moves quickly."
• "Best check-out distancing I've seen."

Cons:

• "I had to go back to the store as the price charged was more than the displayed price."
• "Picked up a Weedol weedkiller, priced at £16.52. See photograph. But got charged £20.92 at the till."
• "They have stacked the product under the wrong pricing label. (This will be their explanation) How are we supposed to know that. Absolute CON"
• "The auto pay tills were closed, there was only one person serving, big queue."
• "The only downside was the checkout process. Only one poor girl on the tills so there was a long queue of people waiting to pay."
• "Had to wait at the till because one item had no bar code on it staff went to get the code but it was incorrect kept putting me on hold on the till after ten minutes I gave up and told them to leave it very disorganised branch for a B&Q."
• "The queue for the 1 till they only have open is ridiculously long due to distancing."