Broadway Studios Reviews Summary

Customer Service

Pros:

• "The reception team was very hospitable, make up artist was a true professional and the photographers were brilliant!"
• "From the moment of arrival they really do make you feel welcome."
• "The reception staff were super ready to provide me with coffee and a nice chat."
• "Staff were very friendly. Customers service were excellent."
• "All the staff at Broadway Studios were incredibly welcoming and friendly from the moment we arrived."
• "The staff were all extremely attentive, attention to detail and friendly."
• "The entire staff was very friendly and professional."

Cons:

• "We felt that the lady helping us shortlist the pictures was putting too much pressure."
• "Specially the female camera woman. She is so disrespectful and arrogant."
• "Everyone seems to be very hury and disrespectful."
• "Honestly the customer skills were beyond poor."
• "Once there, we were rushed everywhere."
• "The salesmen will verbally abuse you, to get you to pay."
• "I was faced with hostility, told I was fabricating lies & being dishonest."

Photography and Make-up

Pros:

• "Our makeup was done very professionally."
• "The photographer was friendly and professional."
• "The photographer was excellent, patient with our puppy too and the photos are fantastic."
• "The make up artist was really good and the make up looked so natural in the photos too!"
• "The photographer made my child very comfortable and was very patient."
• "Such an amazing time in the studio, they were so friendly, knowledgeable at getting you the best pics possible and just super fun to work with."
• "Make-up artists are amazing in their chairside manner and technical application."

Cons:

• "The only thing I would do differently is to put on my own makeup."
• "She was also rough handed when applying the makeup, which looked terrible btw."
• "The make up and hair was done great, however they did not provide lashes and didn't state beforehand to bring your own."
• "Less can be done for African hair I must add but they came with hair pre styled."
• "Only one choice of hair and makeup."
• "Hair & make up were very average: hair was straightened or curled, nothing elaborate or styled."
• "The make-up team were extremely lovely and were very keen to complete the exact makeup look that I wanted."

Pricing and Sales Tactics

Pros:

• "The photographs were of great quality."
• "They are a bit expensive but they do have payment plans and give half price if you pay ahead of your session."
• "We were offered high discounts off of the pictures that already had a high price point."
• "The photos were stunning and they weren’t too expensive with the discounts I had!"
• "Definitely take advantage of the double money offers it makes the packages affordable."
• "Prices are transparent but unless you take good advantage of the double money you may find them steep."
• "I am over the moon with the results of my photoshoot."

Cons:

• "I was slightly pressured into buying more images than I originally planned."
• "The price of the digital packages was purposely hidden from us."
• "Very overpriced. Having looked elsewhere to see what is offered I can say 100% I will not be returning here for my family shoots."
• "It is definitely a bit too expensive in my opinion."
• "The images are rather pricey!"
• "But, VERY aggressive sales tactics."
• "Once viewing the photos, the editor was very manipulative about trying to get me to purchase."