Address: Rangemore, Burton-on-Trent, DE13 9RN, United Kingdom
Phone: +441283716467
Rating: 4.2
based on 313 reviews.
Staff and Service
Pros:
"Fantastic staff in the restaurant who are always willing to help."
"The staff listened to you when you can't find what your looking for."
"I have shopped twice in two days at the aquatics centre and each time all staff that I encountered were lovely, professional and knowledgeable about the fish and products."
"Alicia in the restaurant is lovely and very accommodating."
"But Julie, the manageress seen the disappointment on my wife's face, and said she would try and source us one, and true to her word, she located 1 and got it in store within 3 day's, she is customer service personified thanks Julie x."
"Staff are all really helpful and friendly."
"Service from the cashiers was great too, so friendly."
Cons:
"The Sunday carvery was virtually cold, Luke warm at best."
"She didn't seem happy that we had requested the food we had ordered!"
"Complained about the tea to a member of staff who thought it was okay to raise her voice to paying customers."
"Got told off by a miserable staff member on the till - blonde hair and glasses - for having dogs near the deli section."
"The restaurant staff were miserable."
"The staff there are rude and arrogant."
"Restaurant staff very rude ask why not been severed man shouter can't you see busy no body servicing food at all."
Facilities and Layout
Pros:
"Great Garden Centre in a picturesque part of Staffordshire."
"Lovely garden centre and they seem to be expanding the outdoor section."
"Garden Centre well laid out, plants tree and shrubs all look well and healthy."
"Very large garden centre with small children's farm."
"Great indoor café with the added bonus of a clothing section and many other features for you to browse."
"First time I've viewed the garden centre as somewhere for a wheelchair user to get around (my mum needs one temporarily) and it's quite brilliant. Ramps everywhere, wide aisles and most everything in reach."
"Lovely and very covid safe. 80 baskets and everyone has to take a basket so this counts how many people are in the store to a maximum of 80."
Cons:
"I'm disabled from birth and walk with a walking stick, when we came out of the cafe we had to walk all the way through the clothing section in order to get to the exit."
"Plates chipped very badly and sharp, very dangerous!"
"95% of plants had no prices on so this puts you off a little."
"We haven't been here for approx two years and going on today's experience we will no be returning. Things have changed, the restaurant is not a patch on how it use to be."
"Visited as a day out due to hearing about the wonderful Christmas displays and frankly a bit underwhelming."
"The park area is laughable."
"Disappointed to find no shopping trolleys with child seats."
Product Range and Quality
Pros:
"And extremely good value well constructed Sheds, Summerhouses and Garden Rooms."
"There is something for everyone here."
"They have a vast range of outdoor plants and have a really good selection of indoor plants including bonsai trees."
"Amazing quality products and customer service."
"Lovely garden centre that stocks good quality goods and plants."
"Great selection of product and reasonable pricing."
"A superb very large garden centre which sells all the usual gardening products and a lovely selection of plants."
Cons:
"Though plant prices were even more expensive."
"Real shame that they decided to sell cheap Chinese shoes and took out the good stuff."
"Their plants and shop goods extremely expensive."
"The actual wraps were either overcooked or slightly stale."
"The Christmas stuff was very overpriced and below its usual standard."
"However, some items are quite pricey overall."
"No herbs, limited plant stock."
Food and Dining Experience
Pros:
"The 'posh beans on toast' were just awful. Burnt toast and tasteless harricot beans."
"Excellent vegetarian options."
"Large café/restaurant you can get almost anything too eat or if you just want tea or coffee you can jump the queue."
"The overall experience was lovely the Christmas factor was great."
"Out for a spot of post lockdown lunch and were not disappointed... lovely surroundings and great lunch."
"Great place to visit. Love going here with my family and having a browse and a quick bite to eat."
"The meal was excellent plenty of sandwiches, cakes and scones."
Cons:
"Cafe ok but very pricey and can get better elsewhere for cheaper."
"Mediocre at best food. Ordered the 'mature cheddar and pickle sandwich' with a side of fries."
"The lemon cake was also dry. For the price I was really disappointed and as a chef I do know these are simple things to correct."
"The café service needs to improve, to queue for 15 minutes seemed unnecessary with a lot of tables that seemed to be free at the time."
"In the restaurant there was no heating, few staff and very little food."
"Absolute RIP off, the salads were served on a large saucer."
"The gourmet chips tasted of fish and had obviously been fried in the fish basket."