Port Sunlight Garden Centre Reviews Summary

Cafe and Food

Pros:

• "Food is always hot with a very fast service, staff are very kind help full."
• "Nice cafe, beautiful location and lunches are lovely."
• "Really nice cafe, great selection of drinks and lively cakes etc."
• "The staff know what they're talking about, and the cafe is a lovely stop for friends to meet up and have a cake and coffee."
• "The cafe was a good size with well spaced seating, the service first class with super friendly staff with a good choice of tasty lunchtime food."
• "Fabulous food and home made cakes."
• "The Coffee Shop was very good staff very friendly and professional at their work."

Cons:

• "Just waited between 10 to fifteen minutes to be served at till."
• "The manager refused to warm my mince pie so I sent it back."
• "We were left to wait for a table though the cafe was virtually empty."
• "Awful place! Shocking. I ordered sourdough toast and got sourdough bread after waiting 30 minutes for it!!"
• "Cafe service was non existent today for us. We stood at the till for five minutes whilst the girl behind the counter totally ignored us."
• "Waited 10 mins for order to be taken another 15mins for drinks to arrive."
• "Nice place nice restaurant but very very busy at lunchtime not enough staff long que one person taking orders and payment, one person on hot drinks to long to wait in que before sitting down at least 15 mins in que."

Staff and Service

Pros:

• "Very helpful knowledgeable staff happy to assist and advise."
• "The staff member working in the indoor gift section (I think her name was Erin) was most helpful!"
• "The staff are lovely too, pleasant and cheerful."
• "Friendly helpful staff."
• "The staff are friendly and helpful."
• "There are plenty of staff around to help with anything you may need."
• "Staff were very friendly and helpful."

Cons:

• "Really disappointed with our trip here today."
• "What an absolutely rude young man he was today!"
• "Slow staff. Poor product knowledge."
• "Staff were so disinterested that I now believe that we are in a simulation."
• "I have just come to the cafe and once again the same girl is rude and unfriendly, as always."
• "It was late in the day on a Sunday but the staff seem disinterested and things seem too much effort."
• "Customer service none existant."

Products and Pricing

Pros:

• "The home / gift section indoors is fab and the large outdoor plant area is hugely varied and has everything."
• "Good general garden centre. Selection of garden plants, pots, compost etc."
• "Lovely gifts and very reasonably priced too."
• "The outside plant area has a good selection, covering seasonal plants, perennials, shrubs, trees and potted herbs."
• "They pack an amazing amount into a relatively small space (compared with some of Wirral's other garden centres)."
• "A wide variety of plants and scrubs for most gardens, it's very well laid out."
• "Fabulous place with an amazing selection of plants and shrubs, one of the best garden centers I've been to."

Cons:

• "Unfortunately one set of lights were broken, so took them back, by mistake my mum had my receipt and they refused an exchange."
• "Shop doesn't take cash which is unfortunate since you're only aware when you're about to make a purchase, half the plants are withering with rot/black rose spot/bugs munching on the leaves, prices are exorbitant."
• "The selection of indoor plants was poor at best, with most of them being half dead or on their way out."
• "I wanted to buy a gold plated necklace but they have only the display necklace which box wasn't good."
• "They don't take great care of their plants. They allow them to get very dry and make excuses about why they weren't watered."
• "I thought that the prices were excessive, 7.50 for a cup of tea and a ham sandwich, not amused. The quality of service was indifferent."
• "The food I have had there in the past is vastly overpriced compared with the other garden centres I mentioned."

Accessibility and Facilities

Pros:

• "It has good wheelchair/pram access. Toilets can be reached across a small courtyard."
• "A lovely selection of home made cakes and savoury food."
• "Lovely outside with garden lights and lanterns."
• "Seasonal section all themed up for Halloween when we visited which was lovely."
• "There is a good sized car park, and brown signs help you to find it."
• "Free parking at the garden centre but also plenty of parking on the quiet roads nearby too in the village itself."
• "Very pleasant visit, staff were very attentive, sanitiser was available upon entry for trolleys and hands, info on safe distancing and contact less payment only."

Cons:

• "Toilets are outside which is difficult for those with poor mobility in wet weather conditions."
• "Thought there would be a cafe there but this seems to have closed."
• "Don't go if you wish to pay by cash!"
• "No more cafe, cash sales refused."
• "This company is not taking currency anymore which is questionable as it discriminates against much of the population who don't have an alternative payment method."
• "Layout of centre is very confusing. Poor signage. Cafe is too far from blue badge parking."
• "We were met by the COVID mafia."