Boclair House Hotel Reviews Summary

Hotel Ambiance and Design

Pros:

• "This hotel is beautiful inside."
• "The gardens/grounds are beautiful."
• "The hotel so beautiful, classy & the decor stunning."
• "Beautiful premises."
• "The honeymoon suite was out of this world."
• "Beautiful hotel with outstanding rooms in a nice part of Glasgow."
• "The building itself is stunning and steeped in history."

Cons:

• "The operations and management of this hotel are seriously lacking."
• "The dance floor was a bit small I felt in the room for the evening reception."
• "The small chairs in the room were all stained on the seats."
• "Broken toilet seats and no toilet paper in some cubicles."
• "Only issue was a design issue with 3 huge square pillars across the middle of the room."
• "After wandering around the wedding show - which was lacking in vendors - the layout of the room was nice, but very dark."
• "We became aware of a strong smell of grease/cooking oil."

Service Quality

Pros:

• "Staff very helpful but still had rules with covid."
• "The staff was attentive and caring at both the front desk and in the restaurant."
• "Servers are attentive and service was quick."
• "Staff were warm and friendly, super professional, responsive and had a real eye for detail."
• "Staff were great and friendly."
• "The staff really made the day as stress-free as could be imagined."
• "The staff were super friendly and professional and went out of their way to make us feel comfortable."

Cons:

• "The waitress tutted at me, rolled her eyes and slammed replaced drink on counter."
• "Went for wedding open day. Was in venue for 20 minutes and no one approached us!"
• "Rude staff didn't crack a smile."
• "Service was very slow even though the restaurant wasn't busy."
• "Reception desk not manned, had to wait to be directed to the party."
• "One couple had to approach one of the vendors for help as they had been looking around for several minutes with no one to help them."
• "A complete lack of customer care, a complete lack of dealing with the problem and they had to be prompted for an adequate solution."

Food and Dining Experience

Pros:

• "Food was great."
• "Imaginative menu and enjoyable."
• "Food was well presented, delicious and good value on their set menu."
• "Food and service were excellent."
• "Food was great and the rooms are stunning."
• "The food was delicious and in generous quantities."
• "The breakfast choice, food & service was great."

Cons:

• "Breakfast was a JOKE. People waiting over an hour for food."
• "Getting some undercooked chicken for her."
• "Poor decision to delay service then compounded bad dining experience by small portions and overcooked mains."
• "Just went for a xmas dinner, wasn't impressed at all as we have to wait for an hour for our starter to come out."
• "Food was well below par and service awful."
• "Food was slow to be served and well below the standard of the high price tag charged."
• "Christmas Dinner spoiled by poor management, poor food and staff full of contempt."

Event and Wedding Services

Pros:

• "Was looking for somewhere to hold an evening party event and pricing looked good and offer great for what it included."
• "We had our wedding at Boclair House earlier this week and it was better than I could have imagined."
• "Attended a wedding and my goodness, it was the perfect romantic setting."
• "Staff are very organised an helpful, ideal place an setting for a wedding caters for everything you could need."
• "Everything ran smoothly with Gary running the logistics of the wedding."
• "The attention to detail was amazing for my wedding day."
• "Our wedding was made perfect by the amazing staff at Boclair."

Cons:

• "They would not allow a party event at the weekend unless it was a full wedding. Only Monday to Wednesday available."
• "Beautiful venue but the seating arrangement for the ceremony wasn't great neither was the time it took to turn the room around."
• "The organisation and performance from the events team was very poor."
• "Booked for lunch special day Ruby wedding was told on the phone they catered for vegan got there waited 25mins to receive a menu."
• "Having a meal refused for my child when it was clearly paid for."
• "I was very disillusioned by the lack of attention from the staff."
• "Duty manager was completely unconcerned and unhelpful."