Haven Riviere Sands Holiday Park Reviews Summary

Accommodation

Pros:

• "The caravan we stayed in was clean and spacious."
• "The static caravan was basic (what we paid for) but clean and well kept."
• "The caravan itself was spotlessly clean, a bit cramped but comfortable."
• "The caravans are in excellent condition and really clean."
• "The caravan was modern and spotless."
• "The caravan was very clean when we arrived and very nice and modern."
• "The caravan accommodation was very clean and spacious."

Cons:

• "Cleanliness is so poor it’s make me feel ill."
• "Caravan not cleaned properly and freezer needed defrosting."
• "On arrival we found dirty linen and reported it but nothing was done."
• "Caravan was not 100% (previous occupants' ketchup marks on the table and dust on most horizontal surfaces)."
• "Caravan 7, filthy on arrival."
• "Caravans not very clean, toilet and fridge broke although they did get repaired."
• "The caravan was tiny, smelled bad and hadn't been cleaned very well, even had rubbish left from the last guests."

Location

Pros:

• "The location is brilliant- so close to the beach, it is a quiet area."
• "You are right next to a super clean sandy beach."
• "The beach is clean and huge- great for children."
• "Most impressive is the 3 mile picturesque, clean, sandy beach."
• "The location of the site is stunning."
• "Fantastic location with a great beach."
• "Lovely location close to a beautiful beach."

Cons:

• "The bluff in is over priced, your better of going brewers fayre down the road."
• "Great sea views, but very difficult to get to if you don't drive."
• "The location is good but not ideal if you're walking."
• "A bit remote is my only complaint you need a car to get anywhere as bus is only every 2 hours and very unreliable coming back."
• "The caravan park is isolated from the rest of town."
• "You really need a car here as we really stuggled to get a taxi into Hayle."
• "The on-site beach access is via a very tall and steep sand dune in the cliff followed by a short walk across uneven paths and deep steps."

Staff and Service

Pros:

• "The staff were exceptional! So friendly and will go above and beyond to help you."
• "The staff were incredibly helpful and accommodating."
• "The staff were very welcoming and always happy to help if needed, they are a credit to Haven, 5* to them."
• "We are absolutely amazed with the standard of staff service and how great all staff were."
• "The staff were great, all friendly and helpful."
• "The staff could not have made feel anymore welcome."
• "The staff couldn’t be more helpful and were amazing every time we needed them."

Cons:

• "Complaints fell on deaf ears, and surprise, surprise, there was never a manager available to speak to."
• "Staff at swimming look miserable."
• "Staff were surly at the best of times."
• "The room they gave us (TR 22) smells like sweat but the lady who came she said she can’t smell any."
• "When we needed hot water to warm a baby's bottle we was told it was against the law... not very helpful."
• "Poor service from bar staff on our first night here."
• "Wouldn't recommend if disabled as no help whatsoever around."