The Auld Brig - JD Wetherspoon Reviews Summary

Service

Pros:

• "Comfortable and friendly."
• "Meal order placed and delivered to table quickly."
• "Pleasant staff, clean and well looked after."
• "A young man served us who usually worked in the Kilmarnock restaurant... he couldn't have been more helpful, friendly and polite."
• "Always a warm welcome from staff."
• "The staff were very friendly and helpful so thank you for that."
• "Very friendly staff, only had Apple crumble and a drink, maybe not the 6 minute target but was worth the wait."

Cons:

• "They don't know how to clean tables properly, they spray cleaning detergents over condiments."
• "Tables were dirty, dishes were piled high at the coffee machine while staff laughed and joked about."
• "Unfortunately there were lots of tables that needed clearing."
• "Waited over 20 minutes for them to arrive and when they did they were lukewarm with the beans and eggs conjealing and the square of butter totally melted."
• "Sorry but the staff were more interested in serving there friends who worked there than PAYING customers."
• "Was served cold bacon on my cold pancakes absouletly disgusting. The waitress was so unhelpful to the point she shrugged her shoulders when i complained."
• "Terrible attitude from waitress!!"

Food Quality

Pros:

• "The jackfruit pizza is nice-not an option in all branches of Wetherspoons."
• "Been here a few times, 5 stars are for the food."
• "Food was decent burger and chips and a bbq chicken pizza."
• "Great food at reasonable prices."
• "Ordered a burger meal, food came warm and was lovely."
• "Pretty good meal (chicken & rib combo) with a drink for under a tenner. Excellent value."
• "I really enjoyed the chicken korma here and corn sausages were lovely."

Cons:

• "Breakfast was awful! Tasteless, totally bland."
• "Bacon was white, fatty, cold and nearly raw, black pudding also looked uncooked."
• "Food on this occasion was edible, but overcooked fried eggs and rubbery hash browns, really not my idea of a good breakfast content!"
• "The mains came and none of them were hot, just warm."
• "It was disappointing to wait 30 minutes for a plate of ice cream."
• "Burgers were burned black."
• "Food came to us cold, burger was cold and plain, no 'ultimate' in it."

Atmosphere & Cleanliness

Pros:

• "Facilities are well maintained."
• "Great place but we were driven out by football blasting out on the TV."
• "They had a lovely real fire burning too."
• "The atmosphere is relaxing and friendly and the lady that served us was more than accomodating."
• "In general the place was spotlessly clean and the toilets were whiff-free."
• "Standards of cleanliness excellent, staff clearing and cleaning tables constantly."
• "The staff are all very friendly and the place is clean."

Cons:

• "One of the seats I was sitting on has had a lot of spillages (dried) on it, which I was quite uncomfortable about sitting on."
• "Out front needs massive improvement happy staff happy customer not In this spoons was like being at a wake."
• "The carpet in the restaurant was stained and dirty."
• "The lack of cleanliness in this place is disgusting."
• "Smells terrible and the food quality sums up the smell."
• "Step into the Auld Brig and you'll feel as if you are back in the School Canteen."
• "Just a horrible place for a meal and drinks."

Value & Pricing

Pros:

• "£1.45 for any coffee with free refills. In an age where £3.80 for a coffee is the norm... This is incredible value!"
• "Both had a pint of soft drink. £21 in total. Great price."
• "Cheap and cheerful."
• "Quite inexpensive.....all round good venue."
• "Great pub, good food, reasonably priced although the price keeps creeping up!"
• "Top class place! Great prices and great chicken wings!"
• "The large Scottish breakfast was good value albeit a bit greasy!"

Cons:

• "Price stays the same so less for yr money."
• "However of late whilst the quality of the meals is OK, it does seem that the portion size has been greatly reduced."
• "The meals have been cut down so much there is hardly anything that we like anymore."
• "The prices that are advertised outside are far far higher than any other Wetherspoon pub we have visited in the UK."
• "The menu has been reduced to the extent that all the dishes myself and my family used to enjoy are no longer available."
• "Paid by card using the app, as I paid for the order, it came out my bank but popped up on the app one of the items ordered was out of stock."
• "I never believed it when people said they water down your drinks, but now I do."